What is the purpose of group LIC_USR_SET-ITSM Fulfillers? Why it is created automatically?

Tara16
Giga Contributor

‎11-22-2021 04:12 AM

Hi,

What is the purpose of group LIC_USR_SET-ITSM Fulfillers? Why it is created automatically?

Thanks,

Tara

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OlaN
Giga Sage
Giga Sage

‎11-22-2021 04:38 AM

Hi,

It's a part of OOB Subscription management, that keeps track of which users require a fulfiller license.

You can read more here

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Tara16
Giga Contributor
In response to OlaN

‎11-22-2021 04:43 AM

Thanks For the Update.

Does it have any impact , in instance some of users got assigned this group automatically?

 

Thanks,

Tara

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OlaN
Giga Sage
Giga Sage
In response to Tara16

‎11-22-2021 05:33 AM

It might. You should check with your Servicenow sales rep to determine how it would affect your licensing.

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Tony K
Kilo Sage
Kilo Sage
In response to Tara16

‎11-22-2021 06:12 AM

Yes, users should automatically be assigned to it. I know their were issues with it being populated correctly. It was supposed to grab the users you had in user sets and convert it to a group. In my past job, they were all empty and it didn't work. Unless you read the release notes like a hawk line for line, I didn't catch this until after an upgrade. 

Found this that explains it more. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963107

 

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