What is triggering SLA Result calculation?

[palmen]

What is triggering the SLA Result calculation?

What I've found is that there is a Script Include named SLAResultSummarizer but I can't find what is triggering this Script Include.

Anyone has an idea what is causing the SLA Result to be calculated (in the table service_sla_result table)?

[Michael Fry1]

Take a look at the Scheduled Job: Calculate SLA Results - the script include is called there.

[palmen]

There is no such Scheduled job in the instance I'm working with.

I've looked in my developer instance and can't find any scheduled job with that name there either.

[Michael Fry1]

Hmmm . . . found wiki that also explains how: SLA commitments script includes

You have plugin: Service Portfolio Management - SLA Commitment loaded?

[palmen]

Yeah, that plugin is activated