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What is triggering SLA Result calculation?

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palmen
Tera Guru

‎10-26-2016 06:53 AM

What is triggering the SLA Result calculation?

What I've found is that there is a Script Include named SLAResultSummarizer but I can't find what is triggering this Script Include.

Anyone has an idea what is causing the SLA Result to be calculated (in the table service_sla_result table)?

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Michael Fry1
Kilo Patron
In response to palmen

‎10-26-2016 07:48 AM

Are the calculations working still? Including screen shot where I found it:


Screen Shot 2016-10-26 at 10.45.15 AM.png



Maybe try reloading plugin?


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palmen
Tera Guru
In response to Michael Fry1

‎10-26-2016 07:49 AM

If you look in any instance, can you find the "Calculate SLA Results" Scheduled Job?


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Michael Fry1
Kilo Patron
In response to palmen

‎10-26-2016 07:54 AM

I don't have it in my Prod instance, but I don't have that Service Offerings loaded. I looked through plugin details and see a BR: Calculate SLA Result History - but don't see that scheduled job. So maybe it's in another plugin.


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apaluri
Giga Contributor
In response to Michael Fry1

‎05-30-2017 02:07 PM

were you able to address this issue?


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