What is triggering SLA Result calculation?

palmen · ‎10-26-2016

What is triggering the SLA Result calculation?

What I've found is that there is a Script Include named SLAResultSummarizer but I can't find what is triggering this Script Include.

Anyone has an idea what is causing the SLA Result to be calculated (in the table service_sla_result table)?

Michael Fry1 · ‎10-26-2016

Are the calculations working still? Including screen shot where I found it:

Maybe try reloading plugin?

View solution in original post

palmen · ‎10-26-2016

If you look in any instance, can you find the "Calculate SLA Results" Scheduled Job?

Michael Fry1 · ‎10-26-2016

I don't have it in my Prod instance, but I don't have that Service Offerings loaded. I looked through plugin details and see a BR: Calculate SLA Result History - but don't see that scheduled job. So maybe it's in another plugin.

apaluri · ‎05-30-2017

were you able to address this issue?