What kind of interview questions can be asked on incident, problem, change, knowledge, Service Request modules both for admin and developer??

[mallikharjunasw]

What kind of interview questions can be asked on incident, problem, change, knowledge, Service Request modules both for admin and developer??

[Sanket Khabiya]

Hi,

Below questions might help you :

** What is incident management?

Anns: The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

** To learn the process of incident management. got o below mentioned webiste.?

Ans: https://www.cherwell.com/products/it-service-management/itil-processes/essential-guide-to-itil-incident-management

1. What customization you have done in your previous Project(Incident/Problem....)

2. Questions regarding workflow activities

3. Customizations on email notification both Inbound and Outbound

4. Types of Change Request? Explain each

5. Explain use of Service catalog, order guide, record producer with example.

6. Explain to me a case where you'd use GlideRecord, and then tell me the query you'd write.

7. Explain to me what g_form does and write me a small query.

8. Explain to me what GlideAggregate does and write me a small query.

9. What's a Script Include and how does it make your life easier?

10. What's the difference between server and client side scripting in ServiceNow?

11. Why should I be really careful placing GlideRecord lookups in a Client Script?

12. Tell me about a case where you'd use an asynchronous call

13. difference between * and None acl

14. Scratchpad in Business rules and Workflow

15. Advantage of script include over the scratchpad in business rule

16. How to get the name of logged in user and his sys_id

17. how to calculate the date difference and process no of days open.

18. type of client script and business rules and explain each one of them

http://www.examsmyantra.com/interview-questions/18/servicenow-scripting/page/3

Regards,

Sanket

[mallikharjunasw]

what about problem, change, knowledge ,SR processes?