How to hide all worknotes added on Incident from users not member of fulfillment group
I have to hide all the worknotes updated on Incident from the users not part of assignment group.
Forum Posts
Having issues adding new Change Request State
Trying to add additional "Pre Assess" Change State as described in Add a state to the state model (https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/change-management/task/t_AddANewState.html) but I cannot get the "Pre A...
Resolved! Exporting reports into Excel
Hi,I have some global reports setup for our users to use. They want to be able to run the report and then export the information to Excel but the only option for exporting is to PDF. Is there anyway as admin i can add in the option to export the deta...
How to set 'requested for' on Request when using sn_sc.CartJS()
Hi, We have a catalog item which is raised using transform map. In this we are using sn_sc.CartJS() to add variables to cart and raising the request. Everything is working fine except the requested for, at RITM level requested_for is set correctly b...
How to get the current and previous values of field
I have one requirement How to get the current and previous values of field Please Let me know how to do that
In which table the user session login and logout details Captured?
In which table the user session login and logout details Captured?
Creating DNS CNAME
I have a storage server with multiple DNS CNAMEs. What tables handles DNS CNAMEs ? I don't see a cmdb_ci_dns_cname tables. Surpisingly chatgpt thinks there is a table called cmdb_ci_dns_cname TIAShyam
Multiple Approvals Based on Checkbox Selections
Hello all, I have requirement as following ; There is a catalog Item which is containing five checkboxes. Business is asking me to implement multiple layer of approvals based on the checkbox selections. If A and B are selected then, request needs to...
Resolved! When to use which audit type?
Hi all,I'm exploring the possibilities of the Compliance module. When creating Certification templates we have the 3 options for audit-types: Desired State, Architecture Compliance and (regular) compliance.I've read the wiki and the docs but can't fi...
Resolved! flow designer - How to use subflow inputs in subflow script
Hi, I have created flow designer for one catalog item and using subflow in that . I am passing trigger requested item as input in subflow. How to use those input variables in catalog task description script. I want to use RITM's sys_id in subflow scr...
Dynamic CI Groups and Change Conflicts
Hi, We are looking at using Dynamic CI Groups and Maintenance Schedules to help management of Patching Change Requests (Patch Tuesday). We have 2 requirements related to this: The patching team currently have to manually add all the affected CIs to ...
Convert Attachment as Binary files.
Hi, Is it possible to convert service now attachment as binary files using script. If yes, can you share any test script? I've analysed Service now provide capability to convert base64 and bytes. Regards, Suresh
Cleaning up Dashboards - need help (delete a dashboard group)
We have built up a mess of dashboards (180 of them). And people can see too many dashboards (e.g. like many of the system MID dashboards, or a bunch of CMDB dashboards they don't need, or test dashboards someone created). It makes the system messy ...
remove an article template from a kb base
Hi all,how do you remove an article template from a kb base, even though there are articles using that article template.is there no way to remove this article template from the kb base? Thanks,Carol
script not working from BR/workflow
Hi All, I'm trying to generate a dynamic excel attachment from script. It is working perfectly fine but not from BR/workflow.And also I'm getting all the logs with perfect value. Please suggest how to make it work from BR n workflow.var selected_inc ...