What Out of box mechanism moves change requests back to New when they are rejected?

[steven]

dear community, 

In our instance, when a change request is rejected during Assess/Authorization phase, they goes back to New. 

It seems this is an out of box mechanism that is behind this, could someone tell me which one?

I tried to check the change flows like Normal assess, Normal Authorize but did not see any step which indicates that changes should move back to New when they are rejected. 

I also checked business rules but didnt find any. 

Thank you in advance! 

[Dr Atul G- LNG]

Hi @steven  

It is mainly driven via flow and i think it ishidden, did you try to see the script includes?

[steven]

Hi @Dr Atul G- LNG , 

many thanks for your reply,  you indicated that this step is hidden in the flow but how do I check this, Also I didnt find a script include regarding this.  Please let me know if you have another idea. 

regards. 

Steven 

[Dr Atul G- LNG]

Hi @steven  

I tried to find out the code but did not get success, might log a Now Support case and let everyone know.

Manually we can bring back via UI action but in flow i am not able to find it.

@Sandeep Rajput  @Viraj Hudlikar any thoughts friends?

[Viraj Hudlikar]

Hello @steven  @Dr Atul G- LNG 

It will be change model if no workflow or flows.

https://www.servicenow.com/docs/csh?topicname=change-models.html&version=latest

https://youtu.be/6GYtd8Z-yBE?si=33ZuX2XjV8-6KJOU

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.