Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

What Out of box mechanism moves change requests back to New when they are rejected?

steven
Tera Contributor

dear community, 

 

In our instance, when a change request is rejected during Assess/Authorization phase, they goes back to New. 

It seems this is an out of box mechanism that is behind this, could someone tell me which one?

 

I tried to check the change flows like Normal assess, Normal Authorize but did not see any step which indicates that changes should move back to New when they are rejected. 

I also checked business rules but didnt find any. 

 

Thank you in advance! 

6 REPLIES 6

Craig Gruwell
Mega Sage

Hi @steven  

 

In my PDI, for a normal change, I'm seeing a "Show Workflow" related link, which shows the "Change Request - Normal" workflow and the workflow includes an activity which resets the change status back to new on rejection.

 

CraigGruwell_0-1739807184727.png

 

Hi @Craig Gruwell 

This workflow, which i saw, but what about flow. 

 

@Viraj Hudlikar 

 

What if a change raised without model and get rejected at time of approval. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************