What Out of box mechanism moves change requests back to New when they are rejected?

steven
Tera Contributor

dear community, 

 

In our instance, when a change request is rejected during Assess/Authorization phase, they goes back to New. 

It seems this is an out of box mechanism that is behind this, could someone tell me which one?

 

I tried to check the change flows like Normal assess, Normal Authorize but did not see any step which indicates that changes should move back to New when they are rejected. 

I also checked business rules but didnt find any. 

 

Thank you in advance! 

6 REPLIES 6

Craig Gruwell
Mega Sage

Hi @steven  

 

In my PDI, for a normal change, I'm seeing a "Show Workflow" related link, which shows the "Change Request - Normal" workflow and the workflow includes an activity which resets the change status back to new on rejection.

 

CraigGruwell_0-1739807184727.png

 

Hi @Craig Gruwell 

This workflow, which i saw, but what about flow. 

 

@Viraj Hudlikar 

 

What if a change raised without model and get rejected at time of approval. 

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