what roles are required to allow users to create and edit system definition templates

[heidiyablonski]

I have a request to grant our Helpdesk supervisor access to create and edit templates.   Originally she had only the template_editor  role that is part of her ITIL role and that has never provided the access she needs. According to the Base Roles wiki, that should do it.   Since she still did not have sufficient privileges I gave her ALL template roles that would give her the proper access to create/edit the templates she needs.

She has the following template roles:

1.           template_editor

2.           template_scheduler

3.           template editor group

4.           template editor global

but only has access to Reports > Header Footer Templates.

When I set up templates I go to System Definition > Templates  (that's what she needs to be able to do)

What do I need to do to allow the user to access the System Definition Templates and have the ability to create/edit the actual system definition templates?

[emyrold]

Instead of modifing the OOB module, you can create your own module and point it to the template table a permission / filter as per your requirements.

-e

[Thomas G]

Why prevent an ITIL worker to be able to manage his/her own templates OOTB? An ITIL worker can add own templates OOTB but are not able to apply the additional comments field to the template for instance. I find this quite odd to be honest.

Best regards
Thomas Gammelgaard Madsen