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How to send reminder notification before CAB date

How to send reminder notification to approvers  for pending approvals before CAB date. If CAB date is on Thursday then wanted to send notification on Tuesday. Can we do this without using workflow. Thanks.

YashviPatil by Tera Contributor
  • 261 Views
  • 1 replies
  • 0 helpfuls

Major Incident & Problem Report different processes BUT..

Hi all,So Problem- and Major incident Management is two different processes with different goals BUT...I have helped a customer with their major incident Management (setting up communication task & Post-Incident Report). Now it seems the mos valuable...

LalaEA by Tera Contributor
  • 393 Views
  • 1 replies
  • 0 helpfuls

Auto-Populate Change Management Fields from an inbound Email

Hello, I am new to this ServiceNow project and I have a task to auto-populate fields in our Change Management template based on inbound emails.  These inbound emails arrive as a service bulletin and based on the information in the email, I would like...

mythNOW by Tera Expert
  • 152 Views
  • 1 replies
  • 1 helpfuls

To add a new approval in problem flow

I need to add an approval level for Root cause analysis in problem how to to that and based on that the sla will be paused and the state will be pending. I am unable to find a workflow for problem in workflow editor and anything related to this. Plea...

pg6430 by Tera Contributor
  • 241 Views
  • 2 replies
  • 0 helpfuls

Issue Customer Notifications about Change Requests

Hello,  This is my first ask to the Service-now community so apologies if this question is incorrectly posted. I have search the community but have been unable to find a suitable solution. We have been using Service-now Change Management for a number...

KristleR by Kilo Expert
  • 696 Views
  • 8 replies
  • 3 helpfuls

We see a special character when we export a report in csv

We had a BR glitch and we see records created with invisible special character in one the fields.We would like to remove this invisible character and correct the value in field.We need a background script to do this.Kindly assist.please refer the att...

ChindamPriyank_0-1712588063574.png

Check if the request is approved ot not

Hello Community, I want to check if all the approvers has approved/rejected a given request or not??.How can we achieve the same using business rule or workflow in case of occasional approvals. Thanks,Sajal

Reference users department from a list in a catalog request

We are updating one of our service catalog requests for approved software.  We added two lines one that the software is approved and a list what department is it approved for.  In the catalog request, we want it to only list the software if it is app...

Lars6 by Tera Expert
  • 257 Views
  • 2 replies
  • 0 helpfuls