Workspace related lists - edit columns not applying changes

In Some application workspace view in related lists on a record, users are not able to personalize columns. This issue affects all related lists on all records which have them - e.g. Task, Appointment, Request. Same issue does not occur in backend vi...

Admin Overrides is not working on Filed level ACl

Hi, I have written the filed level ACL to make it filed as editable for role "ITIL". I want to make it filed as non-editable for admin role users. I have uncheck the admin overrides checkbox, but it's not working. I have written the below script to m...

cart Api is not working in Transform Map Script

Hi Everyone, Anyone please help me. I am trying to create transform map on sc_req_item form which I am using cart api to create ritm in advance run script part but unfortunately not working.  same code , I am running through background script , It wa...

unable to print the value in script

Hi All, I am trying to find the UI policies where the order and the UI policy action is same, I have written a background script, but it is not printing the values. var gr = new GlideAggregate('sys_ui_policy_action');gr.addEncodedQuery("table!=NULL^u...

Any way to find out how many applications are using specific field from user profile.

Hi Community,I do have one query ,  is there any way to find how many applications that are using specific field from user profile ( Assume that there is one field in user profile as first name or last name or user id etc.;)How many custom applicatio...

how to trigger the multiple approvals for the same record (sc_req_item) all at once usingflow desig

Hi all,In the catalog item ,we a variable named "configuration item" which is referencing the "cmdb_ci" table.When the enduser selects multiple CI's then approvals should go to all the CI owners .In the screen shot attached is the present configurati...

Integration Hub

Hi Team, We have a use case currently our catalog is removing the ansible now we are removing trying to achieve in ServiceNow on the same use case. JDBC step to run stored procedure of Integration Hub in ServiceNow

Operational BusApps not related to a specific type of change record

Hi Service Now Community!I'm hoping someone can assist me... I'm trying to report on Business Applications that have been made "Operational" and are not attached to a Standard Change in the "Affected CI's" tab. I do not have access to Performance Ana...

not able to add the new style in Compositional App Theme the add option is not there.

Highlight VIP badge if Requested for user is VIP in Requested Item form.

Hi community,   I have a requirement that if we select the Caller in Incident form and the user is VIP, then we see VIP Badge and color seems to be red. Same we have to implement for the Requested Item form. Can anyone help me in doing this configura...

Ticket De-escalation Best Practice

We are looking for industry best practice regarding ticket escalation/de-escalation specifically around NOT sending tickets back to tier 1. Looking for a source to reference...maybe ITIL and HDI.