What's the best approach for a Catalog Item that can be used to submit multiple requests for different users?

Rosemary4
Tera Expert

‎09-18-2022 06:00 PM

We have several Catalog Items where the user experience is poor due to users needing to submit multiple requests for multiple users, in current state the users need to submit the catalog item several times which is time consuming when onboarding large teams.

The requirement I'm looking into is:

  • Ability to submit Catalog Item for multiple users
    • should generate an RITM for each user
    • should be able to populate variables in the catalog item for each user (eg user 1 requires read access and user 2 requires write access)
    • should not have to refill the form for each user

Options that I've looked into:

  • Add to Cart
    • Not particularly user friendly. The cart doesn't submit on the Submit button of the Catalog Item, so if the user clicks Submit and then submits the cart they end up with 2 requests
  • Order Guide
    • Doesn't seem to support requesting multiples of the same catalog item in one request (per this communities article, unless new features have been introduced?)
  • Requested For variable type
    • Does 2/3 of the requirements, but the request must be identical for all users
  • Multi Row Variable Set and scripting
    • Meets all the requirements but is a complex solution

Are there any out of the box solutions to achieving this or is the MRVS the only way?

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2 REPLIES 2

Murthy Ch
Giga Sage

‎09-18-2022 10:31 PM

Hi @Rosemary 

Even I feel MRVS is the only way for this type of scenario.

BTW how do you configuring the MRVS?

 

Thanks,

Murthy

Thanks,
Murthy
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Lon Landry4
Mega Sage

‎10-27-2023 11:42 AM

Hi Rosemary,
I am facing similar requirements, were you able to get MRVS to meet the requirement?
I have figured out how to pass data from MVRS to catalog item via set SessionStorage & get SessionStorage...

 

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