When an incident is closed needs to trigger a survey notification

[pandu ranga1]

Hello everyone,

When an incident is closed needs to trigger a survey for caller and also notification needs to be trigger.

But survey is assigned to a caller i created trigger condition, but notification is not triggering.

[Community Alums]

Hi @pandu ranga ,

To automatically assign a survey to any user (for example, to Caller of an Incident)) and to sent notification about it, I do following steps:

1. create a survey (or choose one from the surveys list) and mark its"send notification" checkbox on the form.

2. create new trigger conditions (Surveys -> Administration -> Trigger conditions)   to run Auto Assessment Business Rule

After an assessment instance is created (i.e. the survey is assigned to user), the "Notify assessment user" business rule runs "Notify assessment user" workflow that creates appropriate event to sent an invitation to user`s email

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @pandu ranga1 ,