Hey everyone, I would like to seek help and ideas on the use of survey to close incident. I have this scenario on a normal incident cycle, a survey should be sent to the end user upon the Resolved state of an incident. Then, upon completion of the s...
We are in the process of converting our service catalog to ServiceNow. In our current catalog, users are able to make a copy of a submitted request, make a few field changes and then submit the request as a new request. This saves the user a lot of t...
In our system we have a number of mails (notifications etc.) sent to requesters, suppliers, ... Is it per-default possible to re-send a certain mail (e.g. point on it, and click)? In the "activity" tab, we can point in the +-icon and see the mail -...
Hi SNow Community Can you give me some advice on what is the best way to handle data sources if using multiple OU definitions for LDAP setup. Can I specify the same Import set table for different OUs, as they will use the same transform map? I'm as...
Is there a possibility of allowing ACL WRITE/CREATE permission based on view? I have created a view called "End to End Support" within cmdb_ci_service table. The idea is to allow users to have a WRITE permission if they have a certain role and they c...
I need to exclude virutal machines from being created as assets. I have added && current.virutal != TRUE to the end of the condition that was already in place in the Create Asset on insert business rule. (current.asset.nil() || (current.asset.ci ...
Now the holiday period is approaching I am getting requests from people to give their roles (budget approver, change coordinator etc) to another person - but only for the 2-3 weeks that they are away. I can manually change it on the first day, then...
Hi,Can we create a icon(image) on clicking on a button?My Requirement is I have created a Button using UI Action, on clicking it will redirect to a UI page, but as there is a complex Query in that UI page it is taking a bit long time. Mean while ther...
I think this has been asked before but I couldn't remember if it got answered specifically - Is there an OOB way to quickly create child or essentially duplicate tickets off of one ticket that may be about to be resolved? When processing new hires ...
Hi Everyone - Can anyone please tell me how can I disable a report. I mean - I want to make some reports "Deactivated" thus no one can see the reports. Thanks in advance!!
Hi, I'm looking on some basic "how to" to add a calculated field to a table. I know a bit of how to do this, but I did not find anything like this in the Wiki. I've got the Eureka version. I know that generally one creates a new field on the f...
Hi, Our loadbalancer (F5 Big) is doing health checks via a http session every 5 sec. This seems to lock the session into Catalina's session manangement (example below) for 120 minutes (glide.ui.session_timeout = 120) This causes the JVM to be fil...
I'm trying to supply referring url information to an SSO provider for a single sign on solution. The wiki (http://wiki.servicenow.com/index.php?title=External_Authentication_(Single_Sign-On_-_SSO) implies that a TARGET parameter will get appended t...
Here's a question. In a domain separated environment, we have the following domain structure: TOP - Us - Customers - Customer 1 - Customer 2 Us is well us the MSP company, Customers is the domain...
Out of the Box, ServiceNow automatically creates an e-mail notification device called "Primary email" from the sys_user.email field. Is there a way to do the same thing for cell phones? I have sys_user.mobile_phone automatically pulled in through...
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