ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Extract characters from a string in transform map

Hello Community!A LDAP inteface is running on our instance. From the source table, the value of the field "Manager" is sent as :   cn=313314,CN=3ce5f7a2,OU=IAMIDENTITY,dc=1 - What I need, is for the transform map to only catch the characters between...

deodis by Mega Contributor
  • 2118 Views
  • 2 replies
  • 2 helpfuls

Resolved! Knowledge categories import

I exported Knowledge Base successfully. Import of knowledge base to new environment was also successfulI did another export for knowledge base categories from kb_category tableHow can I get the kb_categories to populate in their respective   kb_categ...

Joyce W by Giga Expert
  • 1774 Views
  • 1 replies
  • 0 helpfuls

How to migrate documents from Sharepoint to ServiceNow?

Hi everybody, We are trying to migrate all tasks from Sharepoint to ServiceNow but we have been facing some problems to migrate the attachments (word, excel, pdf…). In resume, we need to migrate hundreds of documents in the most efficient way possibl...

Resolved! ServiceNow for Amazon GovCloud

We have tried to connect to our AWS GovCloud assets to do Discovery / Orchestration / Catalog Management etc. So far we cannot. We can connect and discover just fine using our cemmercial (partner) SN instnces inclduing personal DEV ones. Is there a s...

angelsd1 by Kilo Contributor
  • 2331 Views
  • 12 replies
  • 12 helpfuls

Resolved! how do I add a form to my update set

how do I add a form to my update set?I want to transfer my customized form to my test environment. but I do not get option to add this form to my update set. Please let me know how shall I transfer this form.

Raju Singh1 by Tera Expert
  • 7487 Views
  • 10 replies
  • 6 helpfuls

Resolved! SNOW admin responsibility

Hi All,Can you help me to get the topics in general for snow admin."What all details should be included in a Standard Operating Procedure document if SNOW support work needs to be handed over to client"Regards,Abhishek

Resolved! List Collector Hide Email Option

I have a List Collector that stores user records to add as approvers.Since Approvers are generated via the sysid user records, I want to HIDE the email option so the technician does not accidentally add an external email address there.

Screen Shot 2015-09-30 at 10.03.59 AM.png
Katie A by Mega Guru
  • 2001 Views
  • 3 replies
  • 3 helpfuls

Referencing tables

HiI have a problem with referencing a table in the reference for field in service catalog item. Iam not able to understand the reason behind this.To say clearly, I have a table 'u_group_owners' and a catalog item in which group name has to selected. ...