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Resolved! How to make a survey on custom table?

Hi All,I want to make a survey on   a custom table with below inputs.How was your overall experience? 1-10 How would you rate our performance? Scoring 1-10 What, if anything would you like to change about our process? Comment Box.Any one can help me...

whats the best practice to provision user roles

I would like to optimize licensing cost for fulfillers so 2 things i would like to get advise on1. whats the best practice to provision user roles 2. What measures i can take to audit and optimize licensed users

tshk by Giga Contributor
  • 4495 Views
  • 6 replies
  • 0 helpfuls

Getting the current Cat Item in a User Criteria Script

Is it possible to pull in the current Catalog Item in the advanced script of a User Criteria?   Why do I want to do that?   The customer has a requirement to be able to block certain users from certain Catalog Items for a period of time.   For exampl...

ron_tavares by ServiceNow Employee
  • 2737 Views
  • 5 replies
  • 1 helpfuls

Resolved! Delaying an Email Notification from being sent

Hello SN Comm,I am looking to see what is the best way to Delay an Email notification that is triggered from a Case.Story:Case owner clicks on 'Resolve Case' button which will put Case in 'Awaiting Acceptance' State AND will trigger the email notific...

how to set the survey only available for 7 days, once the survey link expired, system will automatically give the score "very satisfied" by default

We want to  set the survey only available for 7 days, once the survey link expired, system will automatically give the score "very satisfied" by default, but I can't find how to config this fuction, could you please help and share some  instruction/d...

samuelsu by Kilo Contributor
  • 2455 Views
  • 4 replies
  • 6 helpfuls

SLA Exceptions

We have SLAs defined with our client.   Our client has MANY departments/agencies.   Some of these departments or agencies want to have exceptions to the agreed upon SLAs (for example: Only apply SLA to my Production environment, not my lower environm...

karengillan by Tera Contributor
  • 2555 Views
  • 1 replies
  • 0 helpfuls

Field Styles on Service Portal

Hi SNC,I am struggling with a very specific issue: configure styles of a given field on Service Portal.Consider as an example the table on Capture1. This is a print of a table on the back-end, where I have configured the field Status to exhibit that ...

Capture1.PNG Capture2.PNG

Import CSV data directly into table

Hi,Is there any way we can directly import CSV data which will be uploaded through a custom paperclip icon which i created on a form into any table?For example:If I need to upload multiple CI's present in CSV format into a custom table through the pa...

aman_saxena5 by Kilo Contributor
  • 4075 Views
  • 1 replies
  • 0 helpfuls

Search tickets by description / short description

I am new to ServiceNow since a week back (new job).Trying to figure out how reports and filters, etc work. And the search function of course.For now, I want to be able to search all tickets (resolved and unresolved) for either description or short de...

Resolved! Question on Content Type in Attachment Table

Hello Folks,I have a question on content types filed in the attachment table, When i upload an attachment either in incident or request form how the file name, content type, Table name are copied in attachment table. Especially how the content type i...

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pjsnow by Kilo Expert
  • 2447 Views
  • 2 replies
  • 1 helpfuls

Approval Group : Condition based script

Hi, I added a new condition on the Approval Group workflow activity called "Need More Info"( Ref: Image 1).   Assume a scenario where there are 5 different approval groups in the request and now here is the requirement. a) When some one clicks on "Ap...

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Email in Queue > 100

Querying (by a Web service) the [sys_email] table can help to get the item "Email in Queue > 100" only.Looking for Table/Field name to query that value

Carl Hawes by Tera Contributor
  • 1607 Views
  • 2 replies
  • 0 helpfuls

Deprecated fields

We noticed we have some users that are doing reporting on incident and change and using the made_sla field and getting incorrect data. We know that this field has been deprecated and we are getting a change in place to inactivate the field but we are...

jberk by Giga Expert
  • 1428 Views
  • 1 replies
  • 0 helpfuls