We have a requirement to restrict users from "Company123" from viewing "everyone else's" incidents, so they will only be able to see records if the caller or the opened by fields is someone from their company, OR if it is assigned to one of the "comp...
I haven't looked at our import sets for our LDAP in over a year... since someone set us up. There is several errors and it looks like it is only on new users that have come in and it is erroring due to the ObjectGUID field. The user is in the users t...
How can I use standard report tools to report same day resolution rate?For example total number of tickets opened today is 10010 of the are resolved today so the same day resolution would be 10%I can only find how to tell the number of same day resol...
I presently have the LDAP looking for the following attributessn,name,telephonenumber,samaccountname,source,mobile,mail,physicaldeliveryofficename,givenname,useraccountcontrol,managerWhen i tested an import the manager field comes in as suchi have ed...
Im having issues with the Requests (sc_request), where the short description and description fields are not populating. Either by Email or by Self Service the those two fields on the Request will not populate. I should be a little more clearer th...
Hello, I am running into an issue after upgrading to Fuji with reporting. Some of the users are not able to dot walk to reference fields from one table to another in a report. One of the Knowledge admins is trying to run a report in the Knowledge Use...
I am checking to see if a answer to survey response is null or not. The field is a multiline string field. I tried != null and current.valueISNOTEMPTY, current.value|ISNOTEMPTY but no luck. Is there any other way to check this?Thanks
Hi All,I am relatively new in the ServiceNow coding area and need urgent assistance / guidance. My organization has been using ServiceNow Eureka for many years and from time to time people touched and created scripts, UI Actions, reports etc. with ha...
Working on to relate Storage Servers with Storage ClustersAlso, to relate Storage Volumes to relate with Storage clusters. Please provide your suggestions.
Hi,What is the best way of finding how many times a ticket has been put on hold? Does the Task table hold this or would I need to check a history/audit table to find this out?Thanks
Hi All,Just wanted to ask if there is a limit to the number of tags you can add to a ticket? Thanks,Vadi
I recall in Knowledge 14 or 15 the capability of viewing the change request calendar in a way that was similar to how Guitar Hero is played. The view was pretty cool how you could scroll and the change numbers would appear closer or farther away. ...
We have been, up until now, importing our Assets manuall using CSV sheets. Also, any new assets we've been adding by going into a location's stockroom, clicking new, and adding items to the stockroom. All of these items are being added to ALM_Asset. ...
In ServiceNow, is there a plug-in or analytics package which allows a customer to perform Drift Management?How does one find out about that server which was spun up in the middle of the night as a result of a critical outage but where a latent change...
How would I go about finding what data types are assigned to table columns, particularly the 'description' field within the Incident (Task) table? Users would like to add large amounts of text into that particular field, and would like the max leng...
