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Dashboard not loading for some users

Some of our user see the following empty dashboard pictured below, it isn't loading it properly. If i impersonate them it loads fine though.We tried different browser and cache.do but no luck.Anything else we could do?

SBasso Homepage.PNG

Resolved! Is "Global Text Search" only available to ITIL users?

Wondering if anyone knows for sure or can point me to some documentation. Is Global Text Search (the magifying glass in the top right corner of the browser) only available for ITIL users? Can a non-itil user do a search like that? I'm on Helsinki - a...

adaml by Mega Expert
  • 7613 Views
  • 4 replies
  • 10 helpfuls

Multi-Year contracts

I am trying to add a multi year contract. What is the best way to do this? Do I add a separate line contract for each year?Depending on the contract, I may have different Annual Rates. I tried to select   "Annually" for the payment schedule, but if I...

loberle by Tera Expert
  • 3118 Views
  • 11 replies
  • 0 helpfuls

Standard/Guidelines on IT Asset Ownership??

Hi all, I need to create a standard/guideline around IT Asset Ownership. Any (good) templates out there you recommend? ISO, NIST, and/or ITIL. My focus is primarily on the following : 1) Define Ownership, what an owner is?2) After identification, wha...

jesusreyes by Giga Contributor
  • 2987 Views
  • 4 replies
  • 2 helpfuls

Resolved! Task should be closed before being able to close Case

Hello everyone,We use Tasks (child) to task a Case (parent) out to certain employees. We are having an issue, where the Parent Cases are able to be closed, while the Child Task is still open. I thought there would be an OOB BR to not allow this (shou...

Resolved! Knowledge Field from Incident Table

when you check the box Knowledge on Incident Table, that creates an article on Knowledge BaseI want to change the field that data is pulled from. The OOB behavior, the details come from Additional comments field of Incident Table.I want to use a diff...

msjoy by Kilo Expert
  • 2045 Views
  • 2 replies
  • 0 helpfuls

Resolved! Choice list show up as blue

I created a new table that extends to the task table.  My custom choices (Task States) are showing as blue. See image in next post.I've read this means they have the blues and are not happy, then in another post I read it's becasue they are custom ch...

Importing SLA Definitions.

Hello all,  Is there any way of importing the SLA definitions in bulk? I know we can do it using import sets. In that case, how do i edit the start/stop/pause condition fields in the excel/csv file itself? Currently i have been given an excel sheet o...

sumeet_n by Mega Guru
  • 4248 Views
  • 7 replies
  • 3 helpfuls

Expire RITM Approvals

I have 30 catalog items that require approval from different users (based on catalog item).   We have found that there are a lot of RITMs from several years ago that are still pending approval so we want to expire approvals after a certain time.Speci...

leahp by Kilo Guru
  • 1707 Views
  • 3 replies
  • 0 helpfuls

How is Risk Calculation Done?

We had a workshop with a couple of Service-Now consultants.   I thought I had an understanding of how the risk questionnaire and risk calculation worked.   As we are now in internal workshops to hash out questions and weights, I feel like there is so...

Resolved! MID Server, Integration with AD for users and groups

I am very curious as to some lower level and best practice info around integration w/ LDAP for the purpose of importing users, auth-ing them, importing group/structures.I am familiar with transform maps once the data is at the import set ... but gett...