when company is pulse and assignment group l1 then service desk is empty how to resolve
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‎03-18-2025 06:02 AM
when company is pulse and assignment group l1 then service desk is not empty how to resolve
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‎03-18-2025 06:11 AM
Hi @BhujangiG ,
You question is not clear. Please elaborate in brief and if possible share screenshot. What is service desk? A field ? If it is a field then what kind of field it is (reference, choice, check box etc.) ? If it should not be empty then what value it should contain? Is this an issue or you want to achieve this as part of requirement?
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‎03-18-2025 06:15 AM
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‎03-18-2025 07:01 AM
What value it should have ? What is the use case?
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‎03-18-2025 06:13 AM
2 question
currently ,when the incident is closed ,all fields become read only. now we need to make this field editable if the user has role knowledge_manager. using business rule in servicenow
