when i close first task- RITM automatically closed but still remain SCTasks are open

[Kishor Mudhili]

hello Team,

as per my requirement, for each catalog item, several tasks should be created. so I'm using paralell flow.

if i closed first task - then 2 tasks should be created. once 2 tasks closed then remain 2 tasks should be created.

it's working as i expected but when close 1st task - related RITM automatically closed but still remain SCTask open.

please find my flow. it's happend only for this flow. please suggest how we can reproduce the issue.

[AnubhavRitolia · Accepted solution]

Hi @Kishor Mudhili 

Sorry for delay response due to unavailiability.

Please try below code once:

var tasks = new GlideRecord('sc_task');
tasks.addQuery('request_item',current.request_item);
tasks.addQuery('state', '!=' , '3');
tasks.query();
if(tasks.hasNext())
{
current.setAbortAction(true);
} else {
var rq = new GlideRecord('sc_req_item');
rq.addQuery('sys_id',current.request_item);
rq.query();
if(rq.next())
{
rq.state = 3;
rq.update();
}
}

[Kishor Mudhili · Accepted solution]

thank you Saurav,

i have added if condition before task gliderecord it's working now. but if add in " CONDITION" it's not working .

[Karunakerreddy]

Hello,

Have a flag check on first sc_task record and update that flag at the end of each subflow. Then write a Wait for condition an all flag tasks to check the flag value.

I have implemented this in my project and worked fine.