When i search the request number in Homepage Search it should route to the request summery page

mania
Tera Contributor

‎01-22-2025 02:21 AM - edited ‎01-22-2025 02:22 AM

Hi,

Once i search the request number in Homepage Search in esc portal it is navigated to backend request page but it should route to the portal Request Summary page.

Can anyone please help on this,It will be usefull.

mania_0-1737541223645.png

Thanks!

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MayankGupta77
Tera Contributor

‎01-22-2025 02:30 AM

Maybe I could be wrong, but I think you should Check the Portal Configuration, make sure that the navigation setting in the portal are correctly configured and maybe Clearing Cache and Cookie can resolve navigation issues.

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mania
Tera Contributor
In response to MayankGupta77

‎01-22-2025 08:59 AM

@MayankGupta77 ,

I have verified portal configurations, page route maps and  Clearing Cache and Cookie as well but didnt found anything so can you please explain more clearly.

Thanks!

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