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09-01-2017 07:05 AM
Need help with Incident Category/Subcategory association:
I set up 15 categories and 100 sub categories. Each subcategory has the category in the Dependent Value field to associate them with the appropriate category. However, when I select a category in the incident form than an associated subcategory, both fields revert back to -- None --. The associations are working (selecting a category has the right subcategories). Its just when I select category/subcategory they both revert back to None..
Here is a screen shot of the categories
Here is a screen shot of subcategories
Solved! Go to Solution.
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09-03-2017 04:54 PM
Uncheck the "Use dependent field" checkbox on the Category Dictionary Entry form:
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09-03-2017 04:54 PM
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09-03-2017 05:01 PM
Ah... that worked Thank you Jim... I appreciate your help....
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09-04-2017 02:43 PM
You are welcome.
Please remember to click the "Correct Answer" button on the appropriate response so others know the question has been answered. Thanks.