When I select a category in the incident form than an associated subcategory, both fields revert back to -- None --

dalemiller
Mega Contributor

Need help with Incident Category/Subcategory association:

I set up 15 categories and 100 sub categories.   Each subcategory has the category in the Dependent Value field to associate them with the appropriate category.   However, when I select a category in the incident form than an associated subcategory, both fields revert back to -- None --.   The associations are working (selecting a category has the right subcategories).   Its just when I select category/subcategory they both revert back to None..

Here is a screen shot of the categories

find_real_file.png

Here is a screen shot of subcategories

find_real_file.png

1 ACCEPTED SOLUTION

Uncheck the "Use dependent field" checkbox on the Category Dictionary Entry form:



find_real_file.png


View solution in original post

7 REPLIES 7

Uncheck the "Use dependent field" checkbox on the Category Dictionary Entry form:



find_real_file.png


dalemiller
Mega Contributor

Ah... that worked Thank you Jim...   I appreciate your help....  


You are welcome.



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