When service offering is selected the assignment group is automatically populating in my incident form. What is the OOB logic behind it ?
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‎04-08-2022 11:04 AM
When I try to select service offering the assignment group is automatically populating wrt to that assignment group in my Incident form. What is the OOB logic behind it ? How to stop it ?
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‎04-08-2022 11:29 AM
Hi,
Maybe onChange() client which is running on incident form is setting the assignment group based service offering and that assignment group could be selected service offering support group.
Try to find the onChange() client script and deactivate the same to stop this functionality.
Please mark my response as correct or helpful if applicable
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‎04-09-2022 08:04 AM
Hi Mahesh, there is no specific client script for that
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‎04-09-2022 07:20 PM
Hi,
Ok, then this might be configured using Assignment Rule. Please check for the "Assignment Rule".
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‎11-27-2022 03:33 AM
yes, you are right when I fill in the service offering field value if that service offering table has a support group then on the save of incident form the assignment group is auto-populating as a support group of that service offering. where is that OOB functionality I am not finding it?
