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When service offering is selected the assignment group is automatically populating in my incident form. What is the OOB logic behind it ?

Balakrishna_ABK
Tera Guru

‎04-08-2022 11:04 AM

When I try to select service offering the assignment group is automatically populating wrt to that assignment group in my Incident form. What is the OOB logic behind it ? How to stop it ?

0 Helpfuls
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6 REPLIES 6

Saurabh Gupta
Kilo Patron
In response to AJAY BIRADAR

‎11-27-2022 05:08 AM

Can you please check the assignment lookups table "dl_u_assignment"? 



Thanks and Regards,

Saurabh Gupta

0 Helpfuls

AJAY BIRADAR
Tera Contributor
In response to Saurabh Gupta

‎11-27-2022 09:12 AM

NO, I found it. it was inherited from the task table. if you right click on the form header of the incident form, configure>>>all. then click on BR's this is what the exact name BR is :Populate Assignment Group based on CI/SO(you will find the answer here)

if my answer is helpful please mark as helpful.