When the status has to change from "Resolved" to "Closed", it is changing from "Resolved" to "Build in progress and again from "Build in progress" to "Closed" in one second which is increasing the re-open count.

utkarsha_s · ‎07-09-2017

Hi Guys,

When the Status has to change from "Resolved" to "Closed", it is changing from "Resolved" to "Build in progress" and again from "Build in progress" to "Closed" in one second which is increasing the re-open count. Please refer to the screenshot to understand more clearly. It had to change from Resolved to Closed after two days but immediately this intermediate state it is changing to i.e. Build in progress. This is happening for GREQs.

Please let me know which Business Rule should I refer to which is causing this issue or which code should I change. Help me with the exact details please as I am not able to find the issue.

Thanks,

Utkarsha Saxena

utkarsha_s · ‎07-13-2017

The problem was with the Business rule 'Update_GREQ_Status_new' on Incident_task table wherein a line of code which was 'inc.incident_state = Inc_status;' was causing the issue. I removed it and the issue was resolved. Thanks a lot for all the help!

Utkarsha Saxena

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utkarsha_s · ‎07-11-2017

Hi Parvinder,

I am not able to put a debugger on the particular state. Help me do the same.