I have a business rule written that whenever a P1/P2 incident is resolved then a problem record will be created automatically. The problem record is being generated correctly, but there are some times where duplicate problem records are being created...
Is there a way we can lock down particular articles in a Knowledge Base to only be viewed by specific Groups or User criteria without locking down the entire Knowledge base? We have a group who doesn't want to have to maintain two Knowledge bases, Ju...
Hello - does anyone know how to change the NAME of an existing standard change template? I am in the template, and there's an option at the bottom of the screen to modify the template, but this doesn't seem to let me change the template's name. I c...
SLA is not getting attached to incident when assigned to is filled while creating ticket.
I have a requirement to allow personal information to be collected from users on various catalog offerings. This information should only be visible to specific groups of ITIL roled users depending on the offering. To make this happen, I have used m...
When a person replies to a mail which has already created a ticket in servicenow using inbound action, I want to create a new ticket for that reply mail. In inbound action, when I choose email type as reply and modified some scripts, new ticket got c...
My requirement is 'ent contains==>> 0678191f1b13a4d06c3c2f007e4bcb9b,5b806c328396c6105fc86770deaad354', if '5b806c328396c6105fc86770deaad354' is found then remove it. entitlementIds should only contain '0678191f1b13a4d06c3c2f007e4bcb9b'. Can someone...
Hello Expert, Is there any alternative or out of the box functionality to avoid docusign integration in servicenow ? Kindly help Best Regards,Meenal Gharat
Hi All I can see that a couple of people have asked about this idea, but I havent come across an actual solution yet. I have been asked if it is possible for the MFA Prompt to display for certian catalog items, before the user is able to "Submit" the...
Hi , Is there any methods to rollback the changes we run using scheduled script? We did few changes in CI fields using script,now we need to rollback those changes. Regards,Saranya
Need help on to create Email template: Please find the attachment for reference.*Template is below:To : <Change owner email >Subject: check review of changes deployed last week - CHG0XXXXXX Hi <Change owner Name>,I'm emailing to advise that after com...
Need help on to restrict Assigned to field on problem record. Should be writable by current Assignment Group and Global problem management team only. Assigned to field should be writable by everyone when problem record is creating.
Hi,I just want to dynamically add and remove the choices of a field who's type us LIST on a incident form, On certain conditions. Also there is no table which is Refered in List field.Thanks and Regards,Pratap Singh Sisodia
Want to show RITM variable in the sysapproval_approver.For that i have created a feild called description (u_description).I want to show data inside that feild.eg:Title:xyxrequestot:ghi
We have a complaint from auditors when we export direct RITMs to PDF that it doesnt show any catalog variables that are included in that request. Is there a way to add this into the exported report, only for RITM reports?
