How to track deflection metrics for portal related search
Hi, Can anyone please suggest how to track deflection metrics for searches on portal. Do we have any such OOB feature. Thank you in advance! Regards,Sree Keerthi Kasula
Forum Posts
Link from asmt_category_result to task
Hello,I'm working on a report using the asmt_metric_result table.My goal is to display the results of surveys following the processing of my group's RITMs.The assignment groups field was only present in the tasks associated with the RITMs. I would li...
In a standard change template, I have to give the value of Risk as low. But in choose field values it was not available.
Hi Experts, I have created a standard change template. But I can't mark the Risk value as low. The Risk field is not available in the drop down value. Can anyone please suggest a solution on how to enable it and get it done by scripts? Please refer t...
ATF issue setting component values in field in Service Operations Workspace (SOW)
Hello! I'm having an issue with selecting the correct test step to complete this field: Currently, I'm using "Set Component Values":Which seems to work at first, but during the test, the field still has the red outline as if it not been filled in an...
List Control Change not caputring in update set
Hi All, I have created a customised table where I no longer need the new UI action, as we only have to add new records as part of the related list of this same table, which is present under it's parent record. So since it was using 'Global' New as th...
Need to know about Schedules working conditions
Hi @Ankur Bawiskar sir,I have a doubt created schedules, I don't understand whether I have created schedules are working or not, can you please suggest me it working or not.1. Schedule entry - works every day 24X72. Child Schedules - a. Monday-Frida...
I have to hide or delete "Delect" action from Actions on selected Rows of change Request.
Hi Team,I am trying to hide or delete "Delect" action from Actions on selected Rows of change Request. This is global Ui action so even writing Condition (Table != Change) on this Ui action is not working. How should i make this work? Please can any ...
Proactive Problem Management
Hi, We want our problem management to be me proactive rather than reactive. With the availability of Now Assist it seem that trend analysis would be much easier. I wanted to know if everyone have any best practices that they could contribute and also...
Change Reference type of field to List type
If a table has a Reference field and later I changed it to List type, but it doesn't store multiple values. It is behaving as normal Reference field. any idea, why it isn't working?How can I solve it without making new field? I dont want to create ne...
Will Digital Portfolio Management help us with this business process?
We are currently using a custom setup using Requested Items as the foundation, but it has required too much customization to display and link information. Would Digital Portfolio Management meet our needs? Current ServiceNow StructureParent: A custom...
Resolved! How to pass values to a list collector from another list collector and remove when it removed.
Hello, I have two List collectors on different tables.List collector 1 - Change Table - Referenced to IncidentList collector 2 - Incident Table - Referenced to ChangeWhen List Collector 2 on Incident Table is updated with any Change Request, The Inci...
Resolved! Tracking Clothing, Infra Cameras, etc
Hi Is there a function anywhere in Service Now that would allow you to track Clothing, Infra Cameras, sat navs etc.. allocated to individuals inside or outside of the CMDB ? We have people who are enforcement have to have clothing, sat navs, torches ...
Update Impact and Urgency for Incident and Problem module
Hello Community, We need to update impact and urgency wording of 3 - Medium for both INC and PBM module.Is it a best practice to just update OOTB display value or shall I inactivate OOTB record and create all together a new entry? Just wanted to know...
