When user replies to @mention email, can we document response in Activity stream/ Work Notes?

[Bridgette Weiri]

Currently, when users are mentioned in the work notes, they receive an email notification. Is there a way we can setup that when someone replies to the email, their response will document in the work notes? 

[Saurabh Gupta · Accepted solution]

Hi,
You need to create an inbound action for that.

Courses | ServiceNow Developers
Inbound Email Action Script ServiceNow | How to Create Inbound Email Action - BasicoService NowLearn...

[Saurabh Gupta · Accepted solution]

Hi,
You need to create an inbound action for that.

Courses | ServiceNow Developers
Inbound Email Action Script ServiceNow | How to Create Inbound Email Action - BasicoService NowLearn...

[SuhasPSalunkhe · Accepted solution]

You can written script in inbound action to add details in work notes.