Where are icons for Service Catalog Items stored in SN?

arow
Kilo Explorer

That's pretty much the question - when looking at existing categories, especially Top-level ones that appear in our self-service portal with icons, I cannot see where these icons are stored. When I click on Icon, I am only presented with the option to upload a new one or delete the existing. If it can be deleted, it means there must be a file somewhere that can be removed?

 

I am looking at Service Catalog module > Maintain Categories. I look at the table but it doesn't contain anything. Am I looking in the wrong place or missing something obvious?

12 REPLIES 12

sLuintel
Giga Expert

Do you know if there is a way we can add our own image to show up instead of the sevrice now ones?


Yes, within the category or catalog item, you can update the images to add your own ones. You don't have to store these specifically within the system. When you add the images/icons from the category or item form, these are automatically stored within the platform.


Maria C
Tera Contributor

How can I distinguish which ones are icon type files vs screenshots submitted with service tickets by users when there are over eight thousand images under that section???