Where can I find the setting to enable 'Web Services Access Only' for new users?

[Peter P]

Hello all.

I'm new to Service Now so I'm till learning the ropes. My first task as a new admin is to enable a couple of plugins that require user accounts created with 'web service access only' enabled. Unfortunately, when I create new users this checkbox is not listed. All documentation I find states that this is supposed to be enabled by default. Can anyone point me in the right direction on how to get this enabled? I assume that the user form has this disabled, but I'm not sure how to even get to that form.

Thank for the help!

[Alikutty A]

Hi,

You can configure the form layout of sys_user table and add the field on the form. Right click on form header and go to Configure -> Form Layout to add it.

Thanks!

[Peter P]

Hey Alikutty,

I went in and checked the list of available fields. It's definitely not in the list unfortunately. This has me pretty perplexed.

[Alikutty A]

Has some one deleted it?

Can you navigate to sys_metadata_delete.LIST table and see if you could locate it. You can filter on the Table name as Dictionary Entry OR search for it on the Display name column. If you are able to locate, Restore it from here.

If you are still not able to find it, then I am attaching an OOB XML copy of the field. Please import its XML to restore the field back on the table.

Thanks!

[Peter P]

I checked in that table and it looks like it's not in there. 

Silly question, but how would I go about importing that xml file? 

Thanks for your help!