Where is my UI Action?

ericgilmore
Kilo Sage

3 weeks ago - last edited 3 weeks ago

A funny thing happened on my way to UI Actions on an instance. I couldn't find what I was looking for. So, after doing a little searching, I'm here to ask if anyone else can give me a clue.

 

I have this UI Action on a form, let's call it [Bob]. No idea what [Bob] does, but there it is on my form. So I decided to go to where the UI Actions live (sys_ui_action.list) to take a look. Well image my surprise when I can't find [Bob] in the list of actions. I slice and dice the filter conditions just in case I was selecting for something dumb, but no luck. I can not find [Bob]. I'm logged in with an Admin role, so....I should see it right?

 

So my question to you find sirs is, "Where else might a UI Action be defined that liives on a UI16 form?". Why the heeeeeeel would it not be in the usual location?

Thanks for the help.

 

ver. Yokohama

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4 REPLIES 4

Hardit Singh
Mega Sage

3 weeks ago

That's correct @ericgilmore !

It should be visible under UI Actions only and there is no other place if it's a button. However, just on a safer side can you try looking into UI Macros and search with button name/something relevant.

 

Please mark this comment as Helpful it it helped you.

 

Cheers,

Hardit Singh

Connect with me on :

Cheers,
Hardit Singh
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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @ericgilmore 

 

If UI action (Button) is not found in your target table, check parent table of your target table.

e.g If it it not found in Incident, Check Task table's UI action. It should be there.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Rakesh_M
Kilo Sage

3 weeks ago

Hello @ericgilmore ,

 

  1. Install the SN Utils browser extension if you don't already have it.

  2. Open the form where the button/UI Action is visible.

  3. Double-click anywhere on the form to activate SN Utils. This will display the backend field names and additional developer information.

  4. Look for the ? icon that appears next to the button/UI Action. Click it to open the corresponding UI Action record directly.

  5. If no ? icon appears beside the button, then the functionality is likely not coming from a UI Action, the functionality may be coming from somewhere else.

    Rakesh_M_0-1780166355001.png

     

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Srikanth_9
Kilo Sage

3 weeks ago

Hi @ericgilmore,

 

If the UI action is not found, it's inherited from the Parent table. 

Check using through SN Utils on the form.

 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 
 
Thanks & Regards,
Srikanth Akula.
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