Where is this work log coming from!?

lonesoac01
Giga Guru

Hello all,

 

     I need assistance in figuring out where these worklogs are coming from.  What I am doing to make these logs appear is going to a change record, going to a related list tab named: "Incidents Caused By Change" which is a table named: u_m2m_incidents_change_requests, and adding the INC record to the related list.  I have checked the business rules on this table and nothing really comes up as obvious.  In addition, I have gone into the ServiceNow Studio and searched for the string: "Change Request", but to be frank, a LOT of results come up so I may have missed it in the code studio.

 

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6 REPLIES 6

See, that is the thing.  Someone got the logic wrong when they created the code that adds the worklog.  No matter if an INC is either added or removed, the same worknote happens: "CHG was removed"

lonesoac01
Giga Guru

I found an indirect lead for this issue.  I found that if i deactivate this BR then no activity log is added to the INC.

 

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