Phone Number field on User table

[pramodkumar]

Hi All,

There is a mobile phone (phone_number type) field OOB on sys_user table. When a user enters incorrect format, a error message is shown. Where is that validation happening? I do not see any client script

Thanks!

[Community Alums]

Hey there,

Can you specify where you are seeing this? If you are in the platform view looking at the regular sys_user form, there is no configuration OOB that would do that. If you are on some sort of catalog item, this may be a result of someone having configured a Regular Expression for that variable: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...

Hope that helps!

~Nick

[pramodkumar]

Hi Nick,

I am talking about sys_user table, if mobile_phone field is not on the form please add it to the form. Then enter some mobile number in wrong format, then you will see the error

[Gangadhar Ravi]

@pramodkumar Field type for this field is "Phone Number" so it only accept phone numbers. You can find more about this in below docs link 

https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/field-administrati...

Please mark my answer correct and helpful if this works for you.

[Community Alums]

Could you provide a screenshot of the form and error? Could you also provide a screenshot of the dictionary record? Someone may have changed the type to use the "Phone Number (E164)"  which does have additional logic: https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/field-admini...

~Nick