Where to find events for notifications

[Sam196]

Hello - I tried combing through internet, but couldn't find a solution. Thank you in advance for any help you can provide.

We have a notification that gets triggered when a new incident is created with Priority 1 or 2. However, if a lower priority is updated to 1 or 2 then the notification doesn't go out. I believe it is because of the ruling in the notification, but instead of conditions, we are using event and I have no idea where to find it. 

So far I checked all business rules, policies, client scripts. Please advise. thank you!

[Maik Skoddow]

Okay, if you are new, then please do not use "SNOW" again. This is not the abbreviation for ServiceNow but another company.

And you have to enter sys_metadata.list into the navigator search field.

Kind regards
Maik

[Marcus Walbridg]

If you use SN Utils browser extension in SNOW you can also just type /<list name> into the extension terminal and it will also open the list.

[Mohammed Kemal]

In the left application navigator you will eneter sys_metadata.list and hit enter in your keyboard. You be having all the meta data of your instance. From there use the filter navigator to search for "Keywords are" with value "*incident.priority.1*"......

I hope this make s sense to you, thanks!

Mokemal!

[Dcalpanda]

This is right but the table the user is looking for is simply sysevent_register.list.
From there you can search for the event. 

[Wouter Botjes]

Hi @Sam196 ,

Try to look in Scheduled Jobs or Flow Designer.

In the SN navigator you can always find the table your looking for by typing TableName.list

Hope this help!

Wouter