Enable CSS (customer satisfaction survey) Reminder Notifications via Microsoft Teams channel

[suvarna sonar2]

“Right now, when an incident is resolved or a request is closed complete, the survey notification is triggered.”

Notification content 

<You have a pending Customer Satisfaction Survey.
Please take a moment to complete it — your feedback helps us improve.>

Survey Associated record link
related record
Short description related record Short description

[Tanushree Maiti]

Hi @suvarna sonar2 

Check these links. Hope it helps.

https://www.servicenow.com/community/developer-forum/send-a-message-direct-to-a-user-on-microsoft-te...

https://techcommunity.microsoft.com/blog/modernworkappconsult/using-adaptive-cards-to-collect-feedba...

[suvarna sonar2]

on which table i should create notification and what condition i should have give