Enable CSS (customer satisfaction survey) Reminder Notifications via Microsoft Teams channel
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03-12-2026 08:29 AM
“Right now, when an incident is resolved or a request is closed complete, the survey notification is triggered.”
Notification content
<You have a pending Customer Satisfaction Survey.
Please take a moment to complete it — your feedback helps us improve.>
Survey Associated record link
related record
Short description related record Short description
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03-12-2026 08:41 AM
Check these links. Hope it helps.
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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03-12-2026 11:44 PM
on which table i should create notification and what condition i should have give
