Where to I go to change the color of the dot for Incident State?

Gerry Crumbley
Giga Expert

We have color dots beside our incident "State" on the incident list. Somehow the dot color for "On Hold" changed (maybe the upgrade to Madrid did it). I can't remember how to change the colors. Can someone point me in the right direction?

I know it's there, because I've done it in an earlier version. Hope they didn't do away with it in Madrid.

 

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12 REPLIES 12

Mark Roethof
Tera Patron
Tera Patron

Hi there,

Right click on the field, and choose "Configure Styles".

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn
Community article list

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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For example:

find_real_file.png

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn
Community article list

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Jace Benson
Mega Sage

These are called Field Styles and they could be on either Task or Incident.  Look in your sidebar for Field Styles.

Anurag Tripathi
Mega Patron
Mega Patron

You can look at the styles on this field

Navigate to field styles form left nav.

-Anurag