ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to force logout

ver.TokyoWorking on a instance setup to use SSO. Login works as expected, but now I have a new requirement to now allow certain types of users to login. The setup also uses a "login script" that is essentially a transform map during the process. I ha...

Resolved! Auto populate a reference variable with user input from a text field

I have a request to auto populate a reference field on the Task form of a requested item, with user input from a single line text variable on a Catalog Item.I created a BR on the catalog task table. When to Run: before Insert, Order: 100, Filter Cond...

AKose_2-1692061996722.png AKose_1-1692061910246.png
A Kose by Tera Contributor
  • 2412 Views
  • 6 replies
  • 1 helpfuls

Created by of an incident is show as guest why?

Hi Community, When an external user with different domain mail id (record not in instances) send an email to our production group mail box the incident gets created based on inbound email action but the created by of the incident is showing as guest ...

suuriya by Tera Contributor
  • 3180 Views
  • 6 replies
  • 0 helpfuls

how to open a new tab when you click a UI Action button?

here is script i am using in my UI Action:   var change = new GlideRecord("change_request");change.initialize();change.short_description = current.short_description; change.description = current.description;change.cmdb_ci = current.cmdb_ci;change.pri...

Faraz2 by Tera Contributor
  • 9242 Views
  • 16 replies
  • 3 helpfuls

Alternative for the Global script include "Cart" function

Hi,The below script in used in scheduled job to create a catalog item automatically when the scheduled job gets triggered.But the "Cart" function called from script include mentioned as "This has been deprecated. Please dont use this Script Include f...

Community Alums by Community Alums  
  • 1839 Views
  • 3 replies
  • 1 helpfuls

prioritize an Article in search results

Hello, We have requirement that, As a knowledge owner, I would like to be able to add a feature to a knowledge article that would allow the customer to see the article at the top of their list of search results. For this, I have created one checkbox ...

Vinay49_0-1703050830637.png
Vinay49 by Tera Expert
  • 1119 Views
  • 1 replies
  • 0 helpfuls

Set horizontal line in fullfiller view form like Incident

Hi  Thank you in advice, I am looking for a horizontal line in incident form on fulfiller view, is there any chance to place a horizontal line   For catalog form we have the break variable , similarly we have any thing to place horizontal line on Inc...

rakesh polu by Kilo Contributor
  • 2060 Views
  • 3 replies
  • 1 helpfuls

Resolved! Templates not working in Agent Workspace

I have been tasked with setting up Agent Workspace for our service desk. I'm looking at all the elements they use and evaluating them for use in AW. One of those is templates. Seems straight forward however I'm running into an issue where applying th...

Dave_H by Tera Contributor
  • 4103 Views
  • 4 replies
  • 1 helpfuls

Fetching Sys IDs of selected records from related list to description

Hi,  I was trying something weird/new. On Incident form, I have a related list. if I select few records and click on UI action 'Custom - Attach KB', then it should update the description with Sys ID of selected record and Incident Sys ID on Short Des...

Arpit_S_0-1702314896017.png Arpit_S_2-1702315137141.png
Community Alums by Community Alums  
  • 1498 Views
  • 5 replies
  • 0 helpfuls

Personalize List is not working

Hi All, We have a custom related list on the custom table and custom scope. In the custom related list we can able to see thePersonalize List and when user click on the Personalize List icon can't see the personalize list columns window.what could be...

Khalid9030 by Tera Contributor
  • 1259 Views
  • 5 replies
  • 0 helpfuls

Invalid Reference Validation in ATF

Hi Team, I want to validate scenario where I set invalid value to a field and validate the error message, but in ATF this field appear with a search icon next to it to select valid value, and in custom ui set its not identifying the value in catalogu...

rachna56 by Tera Contributor
  • 935 Views
  • 3 replies
  • 0 helpfuls