Request: MGMT wants ITIL users to have an "SLA DUE" column that updates regularly from the Incident List View.Example: Context: Around 200-300 "Active" incidents at any time (excluding resolved/closed/cancelled).Each incident has 1 active SLA (occasi...
Hi,In my company instance the transfer order line tasks are not geerating in order. After 1 st task completion the system creates two tasks at a time "Prepare for shipment" and "Receive". I compared al configurations with OOB , I didn't get any diffe...
Hi,How to check how many reports are created on the Incident table.I want to know the list of reports which are running for the incident table. Please help me out with the navigation steps Thanks,
I'm encountering an issue in ServiceNow's Flow Designer where I'm attempting to access the "oauth_entity" table, which resides in the global scope, from my application scope. However, I'm consistently facing the following error message: "Scope does n...
Hey Community, I am creating a catalog item to submit a certain request. Client wants to limit the visibility of that catalog item to certain users. How can I achieve that? Thanks
Hi All, I am working on a reporting chart colors but it is not reflecting the correct color instead of defining it in the [sys_report_chart_color] and selecting in the reports 'chart color if defined'. The table on which the reporting is done > [cmdb...
Asking this on behalf of a colleague:If someone has done a certification from their corporate ID last year and they want to recertify their delta exams this year but they have left the organisation and that corporate ID is not valid anymore .What are...
Hello, I am looking for a way to add a signal or a color change to a Performance Analytics Dashboard to signify something needs attention or is out of a usual range of numbers/pattern. Targets and thresholds on the dashboard are set manually and not ...
Hello, I currently use the ServiceNow knowledge base as our Known Error Database (KEB) and I'm actively creating Known Error Articles (KEA) within the ticket. The challenge I have is that I feel the Known Error Database feels tucked away and is not e...
Hi All, I have a requirement where if the requested for of an RITM is a vip user then the notification shouldn't be sent to that user. I have used advanced condition in the notification and my script is.If(current.requested_for.vip== false) answer...
So I have a question I am seeking a solution for: I have a Idea Record that has on the catalog item to produce the record a set of questions for the submitter to answer. Once sumbitted, it creates an Idea and fills in the answers to the questions in...
I have started working on this and thought it was completed, but some issues have come up. What I have done so far is that I have made all the variables needed, marked the ones I need to be hidden as "true" under the hidden option. Then, I am using a...
I have one variable on one catalog item. it is has multiple catalog task's.the variable should be editable on one task, and should be read only in the next catalog task. How to achieve this ? Thank youHari
Hi, I want to hide a variable field from the users while they would be ordering the item from service portal page, and make that filed visible on RITM and task form. Please reply quickly.
I have a request to change the name of a department from Communications to Corporate Communications.Can I just update the label Communications to Corporate Communications and not change the sys_ID?What (if any) would be the drawbacks?
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