Hello Folks, I'm trying to pass 4 parameters thru event queue from a scheduled job run script. In parm 1 I'm passing sys_id for recipients, parm 2 passing Json object to use in mail body. I need to pass two more parms thru event queue. But it is...
Hi, My requirements is : The new tab menu in service operation workspace (as per attached screenshot) should be hide for simple itil role user and for other should be visible. I have visit on https://docs.servicenow.com/en-US/bundle/vancouver-it-serv...
We don't have Vendor Management Plugin installed in our instance but we do have Service Credits in our instance. We are not sure how it came through. There are no installation logs or Install Dates in the plugin.Could some other Plugins have installe...
ITIL user is not able to see inactive groups.can we change "query BR" or any other way for this. currenty i'm working on catalog item where i have group restriction(means if group exists they the value should clear)this validation is working fine but...
I have seen dashboards where a slicer with options for "3m, 6m, 1y, YTD, 2y, All" shows up and when you select, the charts adjust to shows only the timeline specified. You can see below an example of what I'm saying... the slicer on the top left par...
I was working on an article in SNOW (KBA00322077), and I had a sentence between to numbered items. In the image below, when I tried to use the number formatting, it defaulted to 1. Is there a way to change the number value? I manually typed the “3.” ...
Hi Everyone,We have a system that's integrating to our instance via API. When the system attempts to connect to our instance using query 1, no results are returned but when query 2 is executed, results are returned. Is there any way for us to configu...
I need to make the label of a multiple Choice variable, question to appear in bold color in the Service Portal. How can I achieve this? It should be implemented only for a specific item, so a widget wouldn't work. Please advise.
Hello All How configure Sla timer in playbook experience
Hi Experts,I have multiple RITM which is under same one request, but for all the RITM's requested for is setting Requested for that I select while checkout. we want to set separate requested for value for each RITM based on the user variable in RIT...
Hello, I have a requirement to find how many password reset we performed globally in our instance over 1 year. Is there any way this can be done? Thank you so much,Teodor
Hello, Can someone please assist in clarifying these queries on CLE?1. Platform encryption - Is it the same as CLE Enterprise?2. CLE standard provides max of 5 modules to create [Field encryption Module], which means max 5 keys can be generated. I tr...
Hi, When choosing assignment groups for assigning a task, in the lookup pop up, only active assignment groups and groups with active group members should be displayed. Could anyone please advice of how to make this possible?
I have crated 2 variables in service portal form as you can see in the below screen shot. When I select values of Business Impact and Business Urgency then on submit click I have to pass these value to RITM form and in RITM form there are 2 fields Im...
Hi community, I want to create a new tab customised on the related list ticket record. How can I achieve this?