Who can retire knowledge article

anvitha ash
Tera Contributor

Monday

Hi,

Once the kb article is published, who is eligible to retire the kb article (who can retire the kb article) 

 

I see there are couple of community posts which are having different opinions.

 

Can someone help me with the correct answer 

 

Thanks in advance ☺️ 

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3 REPLIES 3

AndersBGS
Tera Patron

Monday

Hi @anvitha ash ,

 

Please see this product documentation: Retire a knowledge article

Where it is stated: Only knowledge administrator, knowledge manager, and the latest publisher of the versioned knowledge article (not available for kcs_candidate or kcs_contributor) can retire a knowledge article. 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Dr Atul G- LNG
Tera Patron

Monday

Hi @anvitha ash 

 

A Knowledge Manager or Knowledge Admin can retire an article.
You can refer to the link shared below and also review best practices in the Knowledge Management Process Workshop, where all roles are clearly explained.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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SohamTipnis
Tera Expert

yesterday

Hi @anvitha ash,

 

The answer to your question is that a knowledge administrator and knowledge manager can retire the published article.

Also note that every article has a valid-to date, after which the article will automatically retire without any permission required from any user or manager.

 

If you find my answer useful, please mark it as Helpful and Correct ‌‌😊

 

Regards,

Soham Tipnis

ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

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