who is glide.maint

[tshk]

Please can some one explain/provide information on what glide.maint account is used for? how do i know which applications on my instance created out of plugin and which are custom apps

[prasanna11]

Hello ,

Glide maint is an account used in upgrades. Anything upgraded by service now as part of version upgrade normally shows updated by as glide maint.

In the versions you can see if the which is the recent update set for the particular script.

[srinivasthelu]

Hi Hari,

Glide.maint is the super user. Service Now Support engineers can only use that account for   troubleshooting.

Every app will have app scope name. For the OOB apps, the vendor prefix would be snc. for example x_snc_library_app.   Custom apps will have different vendor prefixes. for example x_infi_library_app. so, That will indicate whom the app belongs to.

Thanks

Srinivas

Mark this answer as helpful/correct if it does so

[Pradeep Sharma · Accepted solution]

Hi Tamil,

Go to system definitions->Plugins->Search for the plugin to which you want to know the associated files->Open the plugin record and you will find plugin records related list which will give you all the info of the components created by it.

Basically you can sort any tables based on created_by/created date which should give you an idea on creation of application/any component.

Also Maint is the role used by servicenow employees and is not available for customers.

I hope this answers your question.