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One survey is triggring multiple times

Hi,When the state is closed the Survey is triggring multiple times.Can anyone please help on this, It will be usefull.Thanks! 

mania by Tera Contributor
  • 637 Views
  • 19 replies
  • 0 helpfuls

save as draft functionality not working as expected in catalog item

When a catalog request is saved as draft, on the draft record few conditionally dependent variables are hidden even when they are made visible on normal request form and few variable values are cleared. Please let me know if this can be solved withou...

sln by Tera Contributor
  • 1351 Views
  • 14 replies
  • 1 helpfuls

Resolved! Make hidden variables visible in back end

Hi All! I have created a number of variables on a catalog item that I've hidden. I want them to not show on the client facing form to submit the request (front end portal), but I want them available to itil users in the back end.Does anyone know how ...

Cat by Mega Guru
  • 1745 Views
  • 5 replies
  • 1 helpfuls

Resolved! Business rule doesnt work while data import

We have a business rule that automatically generates asset tags for assets.When adding an asset through the form, the numbers generate correctly. However, when bulk-loading assets using an Excel sheet, the business rule sometimes doesn’t trigger, or ...

mankali_kal by Tera Contributor
  • 1453 Views
  • 9 replies
  • 0 helpfuls

Mass update CI in change management

Hi Team, I need to understand the Mass Update CI use case and its benefit in the context of change management. Is there any documentation or video which can provide a sort of demo. I need to know how its beneficial and why a customer should use it in...

yogeshkaush by Tera Contributor
  • 443 Views
  • 1 replies
  • 0 helpfuls

Order guide

Hi Team,In Order guide there is a one variable called 'Type of device' and there is a dropdown values for this tab, mobile ,Systemwhen we chose Type of device = Tab and then select next in down that will go to choose option that is configured through...

Reddy39 by Tera Expert
  • 652 Views
  • 3 replies
  • 0 helpfuls

attach pdf to HR Case

Hi experts,We have record producers on our HR portal and we need to configure HR document templates. How can we attach this PDF to the case while user submits the case [question answer should be included in the PDF document] TIA

si21 by Tera Guru
  • 361 Views
  • 2 replies
  • 0 helpfuls

Resolved! Doubts about Itil and Approver role

Are users who have the role itil able to approve RITMs even if they do not have the role of approver? The biggest difference between the roles would be that the approver ensures that the user can approve only the service portal view screen, while the...