Data policy
When you set a policy that is applied to all data entered into the platform ( UI, import sets or web services ? Where does this policy required the default ? Client or server ?
Forum Posts
How do I set 4-day on 4-day off on the on-call scheduling tool?
Still have not figured out how to set up a shift pattern where a person works 4-days then is off for 4-days. Does anyone know if this is possible? I have currently setup 14 separate shifts to cover the 7 possible rotations, as shown below. After doin...
Resolved! Copy email body text to RITM and SC task when requester reply to the email.
Hello, everyone. I created an inbound email for the Requested Item (sc_req_item) and it is working OK, but copying all the body language with the original email into the Additional comment and comment not adding to tasks. Can we get only comment and ...
Change task picking up planned start/ end date from the master change record
Hi,I have a new client requirement that whether it is possible for the change tasks to pick up the planned start/end dates from the master change record.
Single view for all requests and incidents
Hi,My client is interested in allowing a single view for requests and incidents in SOW. By default, the SOW looks like what I have attached in the image. But I just wanted to know if it is possible to allow a single view for requests and incidents?
Is it possible to hide KB views of the article for a particular knowledge base & not for all?
Is it possible to hide KB views of the article for a particular knowledge base & not for all? Please check the attached and advise.
How to enable the source request button on sow
Hi,We have a source request button available on the Hardware Asset workspace in the sc_task table. When we click on that it's navigate to the allocation and purchase order to do the submission. Our requirement is we need to bring it into that button ...
Resolved! Custom Field Visibility Based on Priority Not Working in ServiceNow Workspace
Hello, We have created custom field on incident table, and we need to show that custom field only when priority is high or critical. Which I am able to achieve Successfully using onchange client script which I am using as onload as well, But it's wor...
Resolved! Notification icon on portal home page
Hello,My requirement is to show notification icon (bell icon) on service portal home page (near profile logo).How can I achieve this? Please help!
How to calculate the count of Known errors in KEDB
How to calculate the count of Known errors in KEDB
How can we run the Schedule job in a specific schedule
How can we run the Schedule job in a specific schedule
Resolved! Sorting on Query Results
Hello Experts,I am querying "sysapproval_approver" table and getting below results. Is it possible to sort on updated field and get only newest record? So for each RITM approval record I should get only one record [Newest] as marked below.Thank you s...
Resolved! MIM Workbench - Communication Task
Hi Experts! Can anyone help me on where should I go to access this major incident communication modal form ( and if its possible to update the reference qualifier to show the user's email in the dropdown?
New Security Attributes found as result of Servicenow mass update of query_range ACLS
Hi Experts, We suddenly experienced new query_range ACLs mass created by Servicenow in our instance and as a result we see multiple security attributes something like show belowAnd when I open one of them, I see something like below And the script in...
i want to increase the length of the additional comment field on survey .
hi Team,I want to increase the length of the additional comment field on survey.in the table asmt_metric.LISThow to achieve this. Regards,Abhilasha G T
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