One survey is triggring multiple times
Hi,When the state is closed the Survey is triggring multiple times.Can anyone please help on this, It will be usefull.Thanks!
Forum Posts
How to avoid duplicate survey notification in sys_emails
Hi, Survey notification triggring twice.Notification:Sys_emails: tiggring twice.asmt_assessment_instance table: Creating only one record.Can anyone please help on this, It will be useful.Thanks!
save as draft functionality not working as expected in catalog item
When a catalog request is saved as draft, on the draft record few conditionally dependent variables are hidden even when they are made visible on normal request form and few variable values are cleared. Please let me know if this can be solved withou...
Resolved! Make hidden variables visible in back end
Hi All! I have created a number of variables on a catalog item that I've hidden. I want them to not show on the client facing form to submit the request (front end portal), but I want them available to itil users in the back end.Does anyone know how ...
Resolved! HELP! How do I retrieve deleted items from my update set, that I did not mean to delete?
I am creating a new catalog item in the service catalog. I meant to delete a Catalog UI Policy that I do not need. All of a sudden, the entire catalog item had been deleted! I can see in my update set where it got deleted, but I don't know how to ...
Error during removal of users from AD using the workflow automation
I am trying to remove users from AD using automation in the workflow. Add user in AD group is working perfectly fine.but getting error while removing. See the attached error.Red mark activity is getting failed.
Resolved! Business rule doesnt work while data import
We have a business rule that automatically generates asset tags for assets.When adding an asset through the form, the numbers generate correctly. However, when bulk-loading assets using an Excel sheet, the business rule sometimes doesn’t trigger, or ...
Mass update CI in change management
Hi Team, I need to understand the Mass Update CI use case and its benefit in the context of change management. Is there any documentation or video which can provide a sort of demo. I need to know how its beneficial and why a customer should use it in...
I need to send a notification for four catalog forms grouped under a single Order Guide
Hi Everyone,I have a requirement where four catalog items are included under a single order guide, and I need to send notifications based on certain values from the catalog forms.For example, there is a Yes/No variable on the catalog form. If the val...
Order guide
Hi Team,In Order guide there is a one variable called 'Type of device' and there is a dropdown values for this tab, mobile ,Systemwhen we chose Type of device = Tab and then select next in down that will go to choose option that is configured through...
Resolved! Service Request Management - State & Stage matrix of SCTask --> RITM --> REQ
Hi Experts, Can I have the state & stage details for the attached scenarios.When the Task(s) closed with any of the three states (Closed Complete/InComplete/Skipped), I have to determine the RITM state & Stage. Eventually the REQ state & stage as we...
attach pdf to HR Case
Hi experts,We have record producers on our HR portal and we need to configure HR document templates. How can we attach this PDF to the case while user submits the case [question answer should be included in the PDF document] TIA
Resolved! How to find the date difference via client script in agent workspace
I am having two fields start date and end date in my form and am trying to check whether the end date is less than start date, if yes it should throw and error. The script that i wrote is working in native view, but not in agent workspace.Can someone...
Selectbox question choice does not appear when selecting a record producer in assignment rules.
I created a record producer and I am trying to route one of the variable question choices to an assignment rule. In order to do this, I need to select the proper filter conditions, which I do in the new assignment rule by: Add Filter ConditionHR Serv...
Resolved! Doubts about Itil and Approver role
Are users who have the role itil able to approve RITMs even if they do not have the role of approver? The biggest difference between the roles would be that the approver ensures that the user can approve only the service portal view screen, while the...
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