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Resolved! How to copy Favorites from one instance to another

Hello Community, I am working a lot on my customer's TEST instance of ServiceNow and I do customize my navigation panel a lot with favorites however, I wonder is there is an easy method of copying this personal setting from TEST instance to PROD?  I ...

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Tranformation event script vs Explicit Transform map script

I am curious to understand the transform map scripts execution order. As per the docs Import set functionality offers scripting capability at 3 locations. 1. Explicit Transform Map script (Executes after row transformation and before DB update) 2. Fi...

Afsar2 by Tera Contributor
  • 572 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to query the sys_template table in mass

Hello all,      I am attempting to query the sys_template table with gliderecord and it appears that I cannot query the table to get a record set.  I CAN however, query the table for individual records with this code: var template = new GlideRecord('...

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lonesoac01 by Giga Guru
  • 426 Views
  • 1 replies
  • 0 helpfuls

Approval Flow for Change Management

Hello All,Can anyone explain how the OOTB approval flow is for the normal Change Requests?As per my understanding:If the risk is low then Approval goes to Assignment group manager and then assignment group members.If the risk is moderate/ high then t...

Aashish_D by Tera Contributor
  • 462 Views
  • 2 replies
  • 0 helpfuls

View of the OOB User Portal

Hi I have tried to look for the view of the OOB User Portal front and backend view (where all the cat items are) So that I can see how it compares to the ones we currently have Looking to see a view of one with widgets that users click on and then in...

Script include is not working properly

Script include is successfully receiving the values of sys id from client script but objects are not returning.  Please help me on how to return correct values from script include. Thank youScript include: gs.info("check if it is checking for propert...

satya30 by Tera Contributor
  • 831 Views
  • 7 replies
  • 0 helpfuls