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Knowledge Feedback Task is going to Default Assignee

Hello Team,Whenever I am submitting the Knowledge Feedback Task.The Task is assigning to Particular Knowledge Group Default Assignee.   But the Requirement is The Assigned to needs to be EmptyCreated Client Script:Please Help me to achieve this.Best ...

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sayan-ghosh by Tera Contributor
  • 700 Views
  • 17 replies
  • 0 helpfuls

Extract unique list of users who are managers

HiI have a requirement to extract a unique list of users who are managers. Anyone familiar with this kind of request and ideas to? I am able to filter on manager!empty, but then not a unique list.

Sooriya3 by Giga Guru
  • 681 Views
  • 5 replies
  • 0 helpfuls

Resolved! Knownledge -Instant Publish Workflow not Working

Good Morning,I applied to Knowledge-Instant Publish Workflow to my It knowledge base but when i created an article for it it is not automaticlly Published i have to manually open the article and Publish it.Screenshots are attached below kindly look f...

Resolved! ITIL Role Unable to Access Problem Management Application

In our ServiceNow instance, users with the ITIL role are unable to access or view the Problem Management application. However, admins can access it without any issues.Here are the steps we've checked so far:Verified that users have the ITIL role assi...

HassanAl by Giga Expert
  • 931 Views
  • 5 replies
  • 0 helpfuls

Resolved! Images are not Visible in Knowledge Article Body

Hello Team,I am trying to Import all the Published Knowledge Articles from Source Instance to Target Instance through XML.I am able to see all the Articles are imported successfully including the Attachments, But the issue is in Article Body the Imag...

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sayan-ghosh by Tera Contributor
  • 2538 Views
  • 9 replies
  • 0 helpfuls

Remove duplicates from the string variable type.

There is a use case table with a field called 'mandate variables,' where backend variable names are added. This use case table is associated with the current catalog item. I have written a script to retrieve the variable names from the 'mandate varia...

Resolved! Encrypted field configiration

Hi,we have created encrypted field configuration on case table. Now we have one dropdown on attachment popup when we click on attachment icon as belowthere are 2 dropdowns values in it1)sn_employee.lega_name_for_employee_profile2)NoneBy default dropd...

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Vinay49 by Tera Expert
  • 901 Views
  • 6 replies
  • 1 helpfuls

survey

the task number is empty in the resolution survey report and other surveys.  This is after the survey is taken.

Bhavani1995 by Tera Contributor
  • 649 Views
  • 9 replies
  • 0 helpfuls