Is there a way yet to easily include dynamic content (queried information from the CMDB) in knowledge articles.I would like to have some KB articles include dynamic information (queried on open) from the CMDB for CI fields such as description etc.
I’m trying to find which role needs to be assigned to a user in order to grant write access to the cmdb_rel_type table in ServiceNow. Could anyone please advise which specific role(s) should be assigned to enable this level of access? Thank you in ad...
I have a requirement to customize the agenda items drop down list in the CAB Workbench meeting to include items my organization would like to review during CAB meetings. The out of the box items include "All agenda items," "Pending agenda items," "A...
chkDates: function() { // check change task planned dates are within the parent change request planned dates var chgStartDate = this.getParameter('sysparm_start'); var chgEndDate = this.getParameter('sysparm_end'); var changeStartDate = new ...
Hi everyone,I’m trying to make the Variable Editor (com_glideapp_servicecatalog_veditor) on the RITM form (table: sc_req_item) load with all containers (like User Info, Details, etc.) collapsed by default.What I’ve tried so far:Created a system user ...
Hi guys, Out of the box in an incident in SOW there is the record information and it shows things like assigned assets etcHow can I get the assigned assets link to show in the record information for a request in SOW as this would be useful for us.
Service Now is showing A task that is not there. I cannot for the life of me figure out what happen. All the reports show there is a task but unable to look at. I tried to exclude from my reports but cannot find the right condition that will work. ...
Hi all, i need some help. We have a catalog item for users to request if they want to add or remove group types like itil etc. The user puts the information in variables and after that i call them in the flow.And how can i change the group type? If ...
Can anyone help me with this answer if user select disatisfied emoji then comment box became mandetory
Hi All,I have clone the "Knowledge article content" widget as I want to edit on the widget but I have not done any modification the clone widget. When I add the the cloned widget to the page and remove the OOB "Knowledge article content" widget the "...
Hi All, I have a requirement to migrate all configuration , code and data from company A instance to Company B instance. Is there anyone have done this ? Please suggest if any ServiceNow best practice available. Thanks
Hi Team, I am able to fetch all attributes from Active Directory into the ldap_import table. However, I am unable to retrieve the enabled attributes from the AD directory.As part of the LDAP integration, user data is expected to flow from the AD dir...
Hi , I have observed one interesting issue I have two catalog forms one form having workflow and another have flow designer back end if they have 2 level of approvals. Form having wokrflow it setting the Approval status to Approved after 2 apporvals ...
I ran into a snag while updating my Incident record producer. When a user chooses a category while filling out the incident form, it generates another question (a "subcategory type"). I was able to map the Hardware question to the sub_category_type f...
Hey ServiceNow people. We are on Yokohama now and had a great upgrade (no user issues). I've been through the various link farms in the ServiceNow documentation to see what's new, but has anyone published a list of things that actually add value to t...