Can I integrate with Copilot with an ITSM Pro license?
Can I integrate with Copilot with an ITSM Pro license?for example,Knowledge Search and Copilot in ITSM Pro license?
Forum Posts
Calculated Fields should not call GlideRecord or GlideAggregate, Why ?
Hi Team, We have received recommendation from servicenow that Calculated Fields should not call GlideRecord or GlideAggregate Steps to resolve issue: Consider using a business rule to replace the calculation. The business rule can perform the calcula...
Password Reset Module with Active Directory - Invalid User Name
Hello, we are in the process of setting up the Password Reset module to allow the Service Desk to reset users' Active Directory passwords. When running the Service Desk password reset process that has been set up, it returns a general error message. ...
Resolved! Platform Analytics Dashboard becomes White
Hello Team,Is there any issue ongoing in the Platform Analytics Dashboard?Whenever I click on the Dashboard The dashboard becomes white. Please find the screenshot
SLA fields
Hi all, I have created an sla attached below -one for resolution here in the first picture, I have added the duration for 3 days but in the original breach time it is showing me 9 days from now as seen.and in the 2nd picture as well it showing me th...
Report
I need to create a report where it should contain all the incidents which downgraded from P1 to P2 , repeat incidents, and resolution actions
Resolved! Change "order now" to "submit" on catalog native form
Hi Community,Can we change the 'Order Now' button on the native catalog item to 'Submit' instead?
Resolved! How to configure date field which should not take past date ?
Hi All, I have a date field on a form . When user select past date other than current date or upcoming date , the date field shouldn't take the value and will show a error message that "The due date should be current or future date". Can we do it bot...
Resolved! this.getParameter('') in script include
Hi Experts,Good Day !Can someone please let me know what is the use of this.getParameter('') does in script include with an example, if possible ?I am trying to explore GlideAjax but not able to get the use of this.getParameter('') in script include ...
Count Report showing no details on click
Hi, We are facing an issue in Score reports. We have created a report which should count the total number of HR Cases created for different assignment groups for the particular month. The report shows a number but when we click on the number, the dat...
Guided Video Tour setup in service portal
Hi All, Has any one implemented video guided tour in Service Portal.We have a requirement where we want to provide a video tour to our users ,about all the steps.What is the best approach to achieve this. Thanks,
Clarification on "Expected Start Date" in Problem Table – Usage and OOTB Logic
We’re looking to track when an analyst begins working on a problem case. I noticed the "Expected Start Date" field exists in the Problem table, but I have a few questions:Is there any out-of-the-box (OOTB) logic tied to the "Expected Start Date" fiel...
🚀 How to compare Catalog Item Date Variable with Today’s Date in Flow (Without Custom Fields)
Hi everyone,I recently worked on a requirement where I had to compare a catalog item variable (date field) with today’s date inside Flow Designer.Requirement:I have a date variable in my catalog item called “Start Date”. When the start date matches t...
Resolved! What is the difference Between gr.initialize() and gr.newRecord() ?
Can somebody clear my doubt on this? and Which is more preferable? Thanks & Regards,Soham
user is not active in user table
Hi Team , User is inactive in the user table and while doing activation we are receiving this error "the In order to prevent the logins, user must be locked out."(to make active lockout field make false and active make true). I am not able to active...
