Variables in the variable editor is not showing in Task and request item form.

[Ajai S Nair]

Hi All,

We were using variable editor in the task and request item forms. Recently the variables are not shown in few tasks and request items. All other tasks created before and after these few are having variables in the form. The form layout is having the variable editor in it and also we haven't modified the UI formatter recently. We are having many automation tasks like account creation So if this happens again then it would create escalations for us. Could anyone help me to find the root cause for this.

[manikorada]

Ajai,

so, are the variables are not shown on the formatter?

Did you check sc_item_option_mtom table to actually see if the variables are created?

[Ajai S Nair]

Hi Mani Kanta Korada,

I checked in variable ownership table already. The fields are not created there for this request.

[Ajai S Nair]

Mani Kanta Korada,

Any go Mani?

I wanted to know if you had any chances to investigate on this further.

[Alikutty A]

Ajai, Were you able to resolve it?