whoisoncall

[Isaac3]

I'm using the scripted api whoisoncall to return the current oncall person for a group successfully.

We have a team that has multiple active rotas.

So .... A particular Team has 2 rotas we'll call this "A_TEAM"

ROTA_1 has users A,B,C,D in a rota for Application P

ROTA_2 has users W,X,Y,Z in a rota for Application R

https://my.service-now.com/api/now/on_call_rota/getrotasbygroup/<A_TEAM_SYS_ID>

returns (as expected) :-

{
  "result": [
    {
      "name": "ROTA_1",
      "sys_id": "3ed69121db72ebc0695ef2eb0c961968",
      "group_sys_id": "54dd2a24db1b93c06631f2eb0c961952"
    },
    {
      "name": "ROTA_2",
      "sys_id": "81c9e125db3aebc0695ef2eb0c961963",
      "group_sys_id": "54dd2a24db1b93c06631f2eb0c961952"
    }
  ]
}

If I perform whoisoncall for ROTA_1 .....

GET https://my.service-now.com/api/now/on_call_rota/whoisoncall?rota_ids=3ed69121db72ebc0695ef2eb0c961968

returns (as expected) :-

{
  "result": [
    {
      "memberId": "027f51a1db76ebc0695ef2eb0c961997",
      "userId": "05ad00b9db711b006631f2eb0c96192b",
      "roster": "bad69121db72ebc0695ef2eb0c96196f",
      "rota": "3ed69121db72ebc0695ef2eb0c961968",
      "group": "54dd2a24db1b93c06631f2eb0c961952",
      "deviceId": "",
      "isDevice": false,
      "order": 1,
      "isOverride": false,
      "rotationScheduleId": "76d69121db72ebc0695ef2eb0c96196a",
      "memberScheduleId": "067f59e1db76ebc0695ef2eb0c96193a"
    },

If I perform whoisoncall for ROTA_2 .....

GET https://my.service-now.com/api/now/on_call_rota/whoisoncall?rota_ids=81c9e125db3aebc0695ef2eb0c961963

{
  "result": []
}

Using the GUI .. both rotas show someone oncall.

If I delete ROTA_1 ..., whoisoncall for ROTA_2 returns as expected.

It would seem to me that whoisoncall can only cope with one rota being 'time active' at anyone time for a group.

[Isaac3]

Thanks alot for confirming my thoughts