Resolved! Create a report for CIs
Create a report for 1. Highest Number of Cis per Change 2. Average Number of Cis per Change
Forum Posts
How to extend the Valid to date by 45 days if the article will expire within the next 30 days
I have to create scheduled job for monthly basis to extend the Valid to date by 45 days if the article will expire within the next 30 daysPlease help!!
Resolved! what is the use of Production system field on change request form
Hello,Recently I have started working on Change management, and there is a check box field 'Production system'.I wanted to know what is the use of that field in a change request, is it related to its flow/workflow or what? please help me with this. T...
UI macro for caller field is not working for new teams
We have set a teams icon(UI macro) for caller on incident form. When we click on the icon it redirects to person's chat on the teams with a message. It is working for old teams but not working for new teams. This is the link we use to redirect to t...
Knowledge which are different language are coming up on service portal
when search for the word "sop" in english languages, kb articles in other languages are coming up where meta data contain "sop". Could you please help on this.
Clear a record producer variable based on value of another variable
Hello Guys! In a Record Producer in Servicenow, I want that if the user switches between the choices in a multiple choice variable, that the value in another multiple choice is reset immediately.So if the user switches to choice "orderer" from either...
Download the data to the EXCEL or CSV file.
I need to download the data which is stored in an array to Excel or CSV file through script. Can you please help me with the requirement. I have some custom 10 records data stored in array. When we click on button or link, So I need to download thos...
Resolved! How to remove "Create Incident" button from Knowledge article?
Hi all,I want to remove "Create Incident" from knowledge article.Where can I do this configration?
Resolved! In import log error message , is it possible to display the row number of the excel where value is invalid along with the error ?
In import log error message , is it possible to display the row number of the excel where value is invalid along with the error ? I am using Use source script to throw an error if the value is invalid as below, Can we bring the row number also where...
Resolved! Using Variable to Add Days with Script
Hi, I'm not sure I'm posting this in the correct forum since I felt it could go in a number of places. My scenario is: I have a Date variable (u_term_date) that gets filled in on the first task of my workflow, after my RITM has been created, it's for...
CAB workbench modification
Does anyone know how to modify the CAB workbench to show additional fields? We added a new field to the Planning tab in a change record and I want to see this new field show up along with the current OOB fields: Justification, Implementation, Risk, B...
Resolved! Need to send notification through workflow activity
Hello All, I have created the workflow notification activity to send the notifications to requester of the form but it is not sending as I verified in outbox also.Can someone help me why the notification was not sending to the requester.. Regards,Nar...
Catalog client script
HiI have 3 Yes/NO Variables in my Cat Item and I want the item to be sent if all 3 Variable's values are "NO". Otherwise I want to disable the send button. Can someone pls help me with the script?
Approval records for group approval
In a change approval policy, when group approval trigger and if anyone of that group member approve the request, other approvals should be changed from "requested to No longer required". But state is not changing for rest of the group members. we che...
Revert to new option on change form
Revert to New option on change :When create a New change, we get choices in state field "New/Assess/Canceled". Once change move to assess, If I click on revert to new option, it go to New state again and showing choices in state field "New/Assess/Aut...
