We are just starting to transition to the ITIL best practice priority matrices from an old process were everything were pri 3 and pri 4s. We used Pri 1 and 2 as our MIM. So we are starting from scratch in creating the definitions around impart and u...
I know we can hide buttons and elements in the cart layout for catalog items in the Service Catalog via the "Maintain Cart Layouts" module. How can you maintain the buttons and elements that are available when inside an order guide??My requirement is...
Hello, Just want to clarify if anyone has experience ignoring (not using) the default fields of "urgency/impact/priority" in ITSM product. One of my client is planning to create a new single field (with few levels similar like low/medium/high) and ju...
we have a project to add a new barcode scanning widget on servicenow but the admin wants have a container to host that widget on the walkup check in page without affecting the current functionality. he is does not want to clone that existing page wit...
Hello Everyone, I have a requirement where I need to populate the Requested by manager with phone number as alert. I have written a client script and script include for that. And this needs to be executed based on the drop down of variable in the re...
If you want to hide the complete right hand pane for order in Native UI Below is the code configuration Create a onload client script as belowfunction onLoad() { adder.hide(); //Hides the right pane in catalog item while requesting } Note: I have cre...
how to do the location hierarchy in cmn_location when i try to import through the data source,suppose first comes the region called Apac,India,maharastara,pune,area,building,flatno4,when i try to import through data source it should check the whether...
The cloud runner application is showing offline. While running the Test Case via ATF Application.
Hi everyone,I'm looking for assistance with automating a process in ServiceNow. I have a requirement where whenever a user replies to an email and includes an attachment, the attachment needs to be added to the corresponding target record, and the w...
Hey, I am quite new to ServiceNow I have created a new Catalog for reserving Books with a custom Table: Books To give access to users I have created a Group "Books Group" with a specified role to read, write, create, delete records.Whenever there's a...
Hi, Tried creating audience based on user criteria ."glide.ux.user_criteria_enabled" - Property was enabled . Though Im not able to restrict based on user criteria . I can only able to restrict based on roles. Please suggest any solution/troubleshoot...
Hello Everyone, Warm greetings! I've recently discovered a component known as the SLA timer, which serves as a countdown timer on the form to notify analysts about the remaining SLA time for their work.After searching online, I found documentation ex...
Hello Team, I need to create a script for schedule job condition. Where every 3rd Friday of the month one request needs to auto create and assign to XYZ team, please help me. So every month one request should generate that should be 3rd Friday of th...
Hi,I'm creating some email notifications for Problem tickets, so Problem owners will get an email notification when assigned, and give them the SLA due date. Also another for when the SLA hots 50%, 75% and 100%.In the 'Problem Assigned to' notificati...
Hello ServiceNow people.I am getting following error while calling script include from catalog client script. I don't have clue. Can anybody help me out.(running Client Script "test": ReferenceError: RestrictedOptionsUtil is not defined)System Proper...
