We use the workbench in an MI to email key stakeholders and make them aware of a Major Incident when logged. If one of those users replies to the email, sent via the Workbench, it does not update the MI. Is it possible to do so?
Need a Catalogue Client Script To Make a Mandatory Single Text field To Read Only based on Condition (True or False on a Check Box selection)
Hi all, We have a requirement to track life cycle of all "AV(audio/video) Equipment" in ServiceNow Asset Management. And when i check there are no classes for these type of equipment. Can you let me know how did you implement your tracking your AV eq...
Hi Team, We have created a Query business rule to showcase the assigned RITMs to certain Group members only. We are creating RITM using the flow designer and we are assigning the RITM to a group which we have already mentioned in the query business r...
Hi Team, Can anyone help me with the script on how to filter users based on the location selected. I have 2 fields one is location and other is user, if I select location I need to populate user based on the location selected. Thanks
Hi everyone! I have a custom variable on my record producer that works perfectly on desktop. The thing is that variable doesn't work on my mobile app. The variable is type "custom" with a widget associated with it.The widget has the following code:HT...
I have a requirement involving two variables: "Email ID" and "Type of Access." The "Type of Access" variable is a reference field linked to the group table.Here's the scenario: When a user enters their email ID and selects a type of access, the syste...
Looking for suggestions.... We are currently licensed for ITSM and Project Management. I have been asked to research if ServiceNow is capable of storing external vendor account details and access. From time to time, we are requested to provide aud...
Hi All, I am trying to implement transform map script in which I need to check if an element is present in array or not. But I am wondering to see in both scenarios if element found or not , index value is always returned -1. Please help me if anyone...
We have applied some filter condition for Last Activity column, but it is not showing correct result based on condition.Please help us.
Hi All,I have a requirement like the record producer fields should be auto filled based on the first two field selection.E.g. I have to two field business function and business process so once if user select those fields and if already there is a rec...
Hi All - we recently upgraded to Vancouver, when we try to add an attachment in the platform we are getting an error info message. I added the attachment to an incident and got below message. How can we fix this? Thank!
Hi, Users don't see resolution notes. They only see the Additional commentsIs there any way to achieve this @Maik Skoddow @Mark Roethof @Gaurav Shirsat @tltoulson @Ankur Bawiskar @Chuck Tomasi @Dr Atul G- LNG @swathisarang98 @SwarnadeepNandy @Communi...
Hello Community, I currently have a Guided Board for my local assignment group where we visualize assigned group incidents, tasks, requests, etc. Its proven difficult to filter this board for Closed Problem Task's any recommendations? Thanks in ad...
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