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if condition is not working in script inlcude

Hello, I am calling script include from Reference qualifier, My requirement is if logged in user is manager, then only his name has to be showed in the Requested for variable,if logged in user is Not manager, then his name and his reportees should be...

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Allow watch list users to reply to commented email notifications

Hi All, We have a group that requires watch list users to be able to add comments on requested items.  Since the users on the watch list is copied on email notifications, is there a way to allow them to reply to those email notifications and update t...

Shuntrell by Tera Contributor
  • 509 Views
  • 1 replies
  • 0 helpfuls

How to copy attachments based on variables value

Hi Community, I have few variables on the sc task table where i have one variable which is of type attachment. I want to copy that attachment into the another variable's values records. For eg. oat certificate is of type of attachment, whatever attac...

Record producer creating duplicate records in servicenow

Hi Everyone, I have an issue in record producer that in record producer creating duplicate records in servicenow.I was used class less script include to insert record in servicenow to map the producer variables to back record values.May i know the is...

msc by Tera Contributor
  • 817 Views
  • 10 replies
  • 0 helpfuls

Salesforce to ServiceNow oneway integration.

Hello Team, We have a requirement where we need to create incident and RITM from Salesforce. Example : From a UI action in Salesforce they should able to create a incident or RITM in serviceNow manually, with only OneWay direction.  Could you please ...

B Ashok by Tera Guru
  • 222 Views
  • 4 replies
  • 0 helpfuls