What is the difference between "Cancelled" and "Rejected"?
Hi all.When approving change management, the status of the approval is "Cancelled".When is this used?And what is the difference between this and "Rejected"?
Forum Posts
Resolved! Is GlideDocument an alternate by servicenow for using client-side DOM manipulation?
Hello community members, I came across support article which talks about "Client-side code should not use DOM manipulation technique" in the resolution it is mentioned lookout for GlideForm api or other methods to fix this. So in documentation i fou...
Data label truncation on report widget
Hello, I have seen a few questions about label truncation on reports. From those questions, we have fixed this by disabling certain sys_properties (glide.chart.truncate.data_labels & glide.ngbsm.truncate_long_labels) but even with this tested and wo...
Regarding the operation of status after creating a problem from an incident
Hi, allPlease tell me which of the following is correct regarding the operation of status after creating a problem from an incident.(1) Problem: Resolved → Incident: Resolved(2) Failure: Closed → Incident: ResolvedIf both are operationally correct, p...
Resolved! Retire CIs via Flow designer
Hi All, I have created a catalog item to Retire the CIsUser can multiselect the CI (field - Select CIs(List collector- cmdb_ci table)).When user select the CI/CIs then it will ask for approval and then the operational status of the selected CIs will ...
Import data
How to import functional ID into particular servicedesk
How to retire Configuration Item using Flow Designer
Hi All, I have created a catalog item where there is a field - Select CIs(List collector- cmdb_ci table).When user select the CI/CIs then it will ask for approval and then the operational status of the selected CIs will set as Retired. I created a Fl...
Can we add checkbox field to display in custom PDF Generated
Hi All,We have created a custom PDF in ServiceNow and there are some requirements like checkbox only to get displayed marked true/false instead of giving the value of field is there any way we can do this if so, can you please provide pointers on thi...
How to give dynamic page number in the contents page
Hi All,We are generating a custom PDF for the record calling script include in the UI action so when the user clicked on that generate PDF UI action the PDF is going to generate but we have one challenging thing in PDF that there is a content page an...
Email Inbound Action for Create Incident via Email
Hi All,I have created a email inbound action for Create Incident via Email but in the description it should only show the email body but it my case it is showing some more text along with email body.PFAPlease help me out to solve this issue.Regards,S...
ITSM practice exam questions
Hello TeamI have these questions that i need help to clarify if it is correct or not and show me how you get the answer? Thanks for your help**When you activate the ITSM Roles plugin, what additional granular roles are created for the incident appli...
Data policy Issue
Hi Team, On our incident form, filling out the 'Impact' field is mandatory before users can set the 'assigned to'. Previously, users were bulk updating the 'assigned to' field from the list view, which caused issues. To prevent this, I implemented a ...
Resolved! Field with partial validation
Need to create a Domain Field in the Catalog item with partial validation with list of predefined values.Predefined values like 'com', 'In', 'gov', 'org' have around 200+ values .Example: google.com is valid. Here google is a sample it can vary. ...
Starting SLA based on Business Hour Condition
Good day, I have stakeholders requesting a Request Item SLA which starts 4 business days before the request is due. I know how to put relative date conditions in condition builder, but this is configured for absolute time, not for business hours. How...
Request SLA
I have a Request to add SLA's to Request,Is this something we can do?