Why are users not visible to impersonate?

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MAX17
Tera Contributor

‎12-03-2019 03:00 AM

Hello,

 

unfortunately I cannot select all users in my developer instance for impersonation. Does anyone know how I can add them again? Some are visible and some are not.

 

Thank you very much.

Max

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Jeff Currier
ServiceNow Employee
ServiceNow Employee

‎12-03-2019 04:53 AM

You should check to see if any of these are true for those users you cannot see.

The scenarios mentioned below pertain to the user that is being selected from the Impersonate User search bar-
1. User has an inactive account or is locked out
2. User is an admin (non-admin users cannot impersonate an admin user, even if they have the impersonator role)
3. User has the "Web service access only" checkbox selected

 

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Jeff Currier
ServiceNow Employee
ServiceNow Employee
In response to MAX17

‎12-03-2019 07:09 AM

Go to user list, use the gear icon too personalize the list and add "locked out".  The right click on "true" and select show matching or just filter by Locked out is true.  You can then multi select the rows and then change to false

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