Approver Getting Multiple Email Notifications

[WP2]

Hello,

I have an "Approver" receiving two approval request email notifications for the same ticket which also generates two approver requests. I checked the workflow and notification to see why this might be happening but didn't see anything in particular. Has anyone experienced a similar issue and able to guide me in finding the root cause?

This issue seems to occur ONLY when there is a request via the request button on the case, not for automatic request.

.

The workflow screenshot below:

Thank you.

[VigneshMC]

Adding additional approval record for the same user and same record is the root cause for notifications.

There is a considerable time difference between two approvals. So validate your workflow, check if multiple workflows are added to the same record, check business rules.

Thanks

[WP2]

Actually, this issue seems to occur ONLY when there is a request via the request button on the case, not for automatic request.

[VigneshMC]

Can you check the request button code ?

[WP2]

Hello Vignesh,

Below is the code. I also noticed this is happening to ONLY ONE approver.

Onclick: addApprover()

Condition: current.state!=4 && current.state!=3 && current.state!=7

function addApprover(){
//Open a dialog window to select Approval Groups
var sysId = typeof rowSysId == 'undefined' || rowSysId == null ?
g_form.getUniqueValue() : rowSysId;
var dialogClass = GlideModal ? GlideModal : GlideDialogWindow;
// Original
// var dialog = new dialogClass('sn_hr_core_HR Suspend Dialog');
var dialog = new dialogClass('sn_hr_core_add_approver');

dialog.setTitle(getMessage('Select Approver'));
dialog.setPreference('sysparm_order_sys_id', sysId);
dialog.setPreference('sysparm_ok_button_name', getMessage('Suspend'));
dialog.on('suspendSuccess', function() {
dialog.destroy();
// Just to be safe, let's set the state to 24 (suspended) before saving
gsftSubmit(null, g_form.getFormElement(), 'sysverb_update_and_stay');
});
dialog.render();
}