We are fairly new to Change Mgmt on the platform. We are creating change records for server patching and identifying multiple CI's on the Affected CI related list. However, when we view these CIs in the CMDB tables, we are not seeing the Change rec...
Hi DeveloperHow to mark articles as favorites in the Service Portal: the option to mark articles in the Employee Center Portal is available. Please refer to the screenshots below for reference. Service Portal: Thanks
I would like to send a reminder to a support group manager whenever an Incident ticket is unassigned for more than 2 business days. I know how to create the notification, I'm just not sure how to trigger it. Any guidance would be appreciated.
I am looking to edit the content in the attachment popup but could not find the source to do that.. Can any one suggest where to do that.current content : File is larger than the maximum file size of attachments.expected content: File is larger than ...
Hello All, I have a requirement to create the tabbs on the catalog forms and i have created the new widget for the tabs creation and that is working as expected: But the i'm unable to switching the tabs from one to another. in the widget ihave added ...
Hi, I have 2 check box fields in my catalog item ANd i have flow designer with only 1 task but based on above check box field selected the task short description should be set " If "ABC" radio button is selected, set Task Short Description to "exampl...
We see value is using a name-value pair field to contain various attributes on change requests. Using this single field means we don't need to add several other custom fields. The challenge now is that there doesn't seem to be a way to query (in a ...
Hi Team,We've seen this issue a few times this past year. Suddenly, the Favorites will be blank: Tried Refresh, Relog, Clear Cookies, and Reopen browser but they were still missing. Came back after 5-ish minutes. Any remedies or suggestions?Thanks,D...
I'm trying to update the Edit function on the Incidents Record screen for ITSM Mobile Agent.I've used Mobile App Builder to try adding a new data parameter for Impact to the Edit incident Action item and added it to the Field values for the parameter...
The OoB functionality to disable SN accounts if the corresponding AD user account is disabled works perfectly, except in our environment. Our current process is to move the accounts to another OU=disabled users. I looked at other options such as trac...
Hi all, We have a service desk team which is tracking issues on spreadsheet and we would like to onboard them into ServiceNow but the issue is that that they follow a non standard approach to document their issues. This means we have to create few cu...
Hello, Recently we have upgraded to Vancouver from Utah. We have multiple OOTB HTML fields on the form. We are showing this fields on custom service portal using <sp-model>. Once data is filled in text area of HTML, then it submitted it becomes read ...
Hi Team, I have a requirement where I have 2 fields existing groups and add new group. In existing group I'm populating the groups which are already mapped to user. Whereas in the field Add New I need to populate the groups which are not mapped for t...
Hi All, In our instance, there is a field label called "Resolved" for problem state field. But it is not available in the state field OOB. When we sync both "Problem State" and "State" field only Resolved state is having an issue. I checked the dicti...
Hi All, We have got a request to configure a public survery which will go to exernal users and one of the main point is that the user who submits the survey, their information need to be captured and based on that other process need to be formulated....