Hi, Recently we have installed a knowledge Management Advanced plugin.Enabled some properties to create knowledge feedback tasks when rating is below 3 or atricle is marked as not helpful.Knowledge Feedback Tasks are being created in kb_feedback_task...
Hi,I am stuck with 2 tasks can any one help me out doing this with complete steps.When SLA is elapsed to 10 percent, trigger a notification to Assignment Group's Manager.ATF- Write an ATF to verify if the Notification is sent or not when on SLA elaps...
Use case:I would like to show the variables on top of the task form so that the fulfiller sees what exactly has been requested as they open the form. Now I have them at the very end of the form, forcing fulfiller always to scroll the form down unnece...
Hi All, we need to propose all p1 incidents as major incident automatically and when the user open that in workbench and click on promoted then it assigned to a major incident group automatically Please help on this Thanks Hemachandra
Certification task is not moving to close complete state. It has 250 elements, all of those are marked and it is not showing any pending record still the percentage is showing as 99.6
HELP ITSM SIMULATOR We want the Problem state to be set as "Pending change" when a change request is created from a problem record. 1. Add the Problem State choice of 'Pending change' 2. Problem state should be set as "Pending change" when a c...
Hi, I am setting up a very OOB instance and noticed that from the portal there is a Request Summary page that displays my recently ordered catalog item. The stage listed here is 'Request Approval' However, when I refer back to the request item in t...
Hi, need assistance understanding the error I'm getting here or why it's occurring. I'm attempting to make a flow that migrates a set of stories from ServiceNow to Jira via the Jira Spoke application. I start with 'Look up Records' which finds the 1...
I have created a flow and I want to send an e-mail to the requestor after 2 hours of task closure. Any suggestions on where to set the time in Flow Designer.
I have an onSubmit client script that's running on a catalog item. There are 3 fields - A, B, and C. Field A is a reference type field and B and C are single line text. The aim of the catalog client script is a) Prevent submission of the form if the ...
Hi Community, How to modify the fields on the popup window when user clicks on the preview this record button "i icon"? Thanks,Poorva Bhawsar
Hi All, Change request getting stuck after replacing approver from edit option. Thank you in advance for any suggestions/help.
Hi, We need to display percentage of incidents on reports Number of Incidents satisfying condition(reassignment count >= 2)/Total number of incidents in last 6 months We are creating a report on Incident Selected column graph as type and in configure...
Hello,I have a query:How to get the list of all the parent workflows which triggers a particular sub flow? For example:I have a subflow named as "automation_subflow" which is triggered by various other workflows. I want to get the list of all those ...
Hello , There is a requirement to create a report based on catalog variable -Reporting to's company code.Here Reporting to is a catalog variable pointing to users table.In user table we have this field called company code. How may I create a filter o...
