Why does my published report not show data from dot-walked fields?

[Steve Chapman]

Good day all,

My manager has tasked me with creating a report that a multitude of users can view generated mainly out of Change Request fields.

There is however 1 field (Business Service from the Impacted Services table) that is required to be in the report also.

Because I couldn't dot-walk to the business service field from the change request table, I dot-walked to all the change request fields from the Impacted Services table and in that report view all looks fine.

The problem I am having is that the data for the dot-walked fields disappears when the report is viewed via the published link, is this an inherent existing ServiceNow issue or is it pretty clear that I have done something wrong or not done something??

Many Thanks for any help as soon as is possible

Kind Regards

Steve

[Steve Chapman]

Thanks Chuck,

I have -   a table level read ACL for public

                    -   a table * read ACL for public with a condition set to false.

                    -   field level read ACL's for public.

Does this sound about right??

Thanks

Steve

[randrews]

check the acl's on the field that is not showing...

there are a couple of things to consider here.. when you publish a report it creates a publicly available link.. meaning people NOT logged into ServiceNow can view the report.... so when you are testing you have two cases to test... 1> a user that is signed into Snow... and 2> a user NOT signed into Snow   you need to be clear when clicking the link on the published report and looking at it are they logged in or not....

[Pradeep Sharma]

Hello Steven,

Can you turn on the ACL debugger and make sure that the user has access(READ ACL's) to the referenced table record.

http://wiki.servicenow.com/index.php?title=ServiceNow_Access_Control