list of plugins required to install for itsm pro plus
Hello Team, Is there any way i can find out the list of plugins i need to install as my client wants to get the ITSM Pro plus suite. Thanks in advance
Forum Posts
Resolved! Record is not creating in target instance when impersonated with other user
Hello, I am working on REST Api for creating records in target instance. When i tested it by impersonating other user its not creating any record in target instance, but creating record for me. please help me in this. Thank you in advance
Getting 200 status but not getting Data in response?
Hi Team, I Have one scheduled job through which I am calling Rest outbound message in every 10 minute, In schedule job there is one post method in which I am giving time range (From date and to date) in body. I am using current date time in "from dat...
How to display count of tickets and percentage in normal reports
Hi, How to display count of tickets and percentage in normal reportsCan anyone please help on this, It will be useful. Thanks!
If an agent rejects a chat how can it route back to the same agent if no other agent is available to accept the chat(Agent Workspace)?
If the agent clicks on Reject & there is no other agent available to route to. In this situation, how can we configure to get the chat routed back to the same agent who is available?
End users getting broken images in their own email client but in SN they show up fine
Hello everyone! To establish some context, the client has a survey system through CSM where the email survey with a banner, footer and scoring smiley are included in the email HTML. An important thing to note is that this issue is happening in produc...
Resolved! how to create survey in servicenow ?
how to create survey in servicenow ?
Notification redirect URL based on user's role
Hello Folks, I have a requirement , for the notification , if the user have no role url should redirect serviceportal incidnet page and if the user have role it should redirect to instance incident ticket.................................... i have a...
Problem record link redirected to the Next Experience
Hi,I want the problem record link in the email notification to be redirected to the Next Experience. Is it can be done by using plugins? How to do this?
Resolved! we have performed a release upgrade to Yokohama. How can I customize the Service Operations Workspac
Hi Team,we have performed a release upgrade to Yokohama. How can I customize the Service Operations Workspace regarding search? (see screenshot) The old search function is currently still displayed. old View new view
Regarding Devlopment some REQ
I fill out a lot of timesheets and i would like to simply the process if possible by having an excel format i can populate and then upload into servicenow. Can you we do this
"my_home_navigation_page" user preference not resulting in desired landing page
Hi all, it is my understanding from the ServiceNow Doc below that setting a User Preference for "my_home_navigation_page" for a specific user makes the Dashboard (for example) URL entered in the Value field on the User Preference record the landing p...
Business rule
Create BR for when a VIT/AVIT/CVIT get's reassigned from one of the groups mentioned below to another group. The Due Date field get's updated based on the risk rating and whether it's internet facing or not. The Due Date field will add the relevant a...
When the state of sc_task changes to close complete the variables should be manadtory and visible
Hi,I have a requirement, if the state is closed complete then the one variable should be mandatory and visible but in my case two task will get created for same RITM, when the first task closed the input in the variable should get passed to second ta...
Resolved! User should not be able to select same user two times in Multi-row variable set.
I am stuck on one requirement. There is one Multi-row variable set in catalog item where requester can add up to 100 users but should not be able to add the same User twice". How I can restrict this? Please suggest. Thanks in advance!
