Hi Team, We have configured Flow Designer stages in Service Catalog Flow with durations.Now we want to show the Duration in the submitted request in service portal. For each stage respective duration to be shown. Can someone tell how to achieve this?...
We have an RITM which was created on RTSK table due to some issue. So, now we have changed the table name from backend using background script to RITM table. But that RITM not visible for everyone and showing as 'Record not found'. It is only visible...
Hi All , Can anyone explain how many days it will take to integrate with tenable with ServiceNow. what is integration with tenable with ServiceNow
Hi all, how do I activate Microsoft teams functionality in Service Operation workspace?
"I want to convert an Incident to a Request, is this available in ServiceNow?" This is also one of the common questions I get asked. The ability to convert an Incident to a Service request is available out of the box using the ServiceNow ITSM module....
We customized the Idea Portal and I am trying to create an automated test that consists of filling out a form to create a new idea. I am using the custom UI steps for this test. When the button to create the idea is selected, instead of an idea being...
My team is doing implementation of Incident and Problem for our client, completely out of the box. I am in the middle of writing the user stories for both of these modules, but I figure since this has been done thousands of times before I was wonderi...
I've been asked to disable a Support Group, but we need to maintain the data.I've made the group inActive and removed the Types to no avail. Looking for assistance.
RITM work notes should be updated with the all the fields when we make the changes on the catalog fields and it should be in the below format. "The fieldname is changed from old value to new value"Please find the below catalog form fields :when we a...
Hi,Knowledge articles are visible to all assignment groups but i want to show all the Knowledge articles for only one group remining group should not be show.Note: Not using any portals and only using workspace.Can anyone please help on this, It will...
Hello, I am trying to hide a field option based on value selected from another field: Hide ePO None option for ANG non-co-located- If “Type is ANG non-co-located”, hide the “None” option (created in step 2) for the “Which ePO affected?” question. We ...
Hello,We have a record producer that has 19 variables and 7 Catalog UI Policies. There are 2 questions that we ask on the form that drive whether certain fields become visible or remain hidden.The first field "Is this a new Application or Module?" (n...
Hi ! I added the send email functionality in the RITM form on workspace via dictionary entry (Send email functionaly was present by default on incident form). Now in the post type i dont see Email autogenerated and email correspondence as it shows in...
Difference between GlideAjax , getreference and g_scratchpad ? When to use ? Could anybody expalin wid example or scenario
Hello All, I am creating Read ACL on the RITM table , i have included ITIL role in role condition and Assignment group is dynamic one of my groups or Assigned to is dynamic me in Data Condition(This restriction is working as expected). Along with thi...