How to add 10 days to current date using client scripts
I have a field "RequestedDate" in a service catalog form. Need to populate it with value equal to current date plus 10 days.Please suggest implementing this with a client script.
Forum Posts
Resolved! How to Populate date field with the first update made by assigned to user in sc_task table
I have a custom date/time field "First action date by assigned to". when a sc_task record is assigned to a user, then the first update made by this assigned_to user should be populated in the custom date/time field.I tried it by using BR script But i...
Service and Service Offering
Hi Team For your issue related to account unlocking in ServiceNow, which is integrated with Azure Active Directory and falls under Identity and Access Managementservices, the relevant service and service offering can you please name the service and s...
Resolved! how to add the disappear into in string field
i am creating the filed , with name comment and data type is string. and than i added default value as please add comment. when user click on the field the default value need to erase . how can i achive that.
How to update state of the TASK based on previous task using Flow designer?
Hello, everyone. I created a flow designer and generated three tasks at once, in the order of 1 to 3.The first task is in an open state, and the rest are pending state while being created.I want to update the state to Open for the 2nd task when the p...
Resolved! How to create a Standard Change record producer?
I have created a record producer for website updates/changes. Once the user submits the request from the Service Portal, the record producer is creating an "Emergency Change" but we want it to create a "standard change". What do I have to change to ...
Apply Knowledge Article Templates on import articles
Hi , I am not seeing an option to apply template on knowledge article when trying to import an article with word file. I do see the option when creating an article from scratch , does that mean this feature is not available for import ?
New Junior Project Manager – What Plugins Are Recommended to Enhance Project Work in ServiceNow?
Hello Community,I’ve recently joined my organization as a Junior Project Manager. Our company uses ServiceNow extensively for managing projects, tasks, and related workflows.As someone who is new to both the role and the platform, I’m looking to lear...
How do I set 4-day on 4-day off on the on-call scheduling tool?
Still have not figured out how to set up a shift pattern where a person works 4-days then is off for 4-days. Does anyone know if this is possible? I have currently setup 14 separate shifts to cover the 7 possible rotations, as shown below. After doin...
Resolved! Copy email body text to RITM and SC task when requester reply to the email.
Hello, everyone. I created an inbound email for the Requested Item (sc_req_item) and it is working OK, but copying all the body language with the original email into the Additional comment and comment not adding to tasks. Can we get only comment and ...
Change task picking up planned start/ end date from the master change record
Hi,I have a new client requirement that whether it is possible for the change tasks to pick up the planned start/end dates from the master change record.
Single view for all requests and incidents
Hi,My client is interested in allowing a single view for requests and incidents in SOW. By default, the SOW looks like what I have attached in the image. But I just wanted to know if it is possible to allow a single view for requests and incidents?
Is it possible to hide KB views of the article for a particular knowledge base & not for all?
Is it possible to hide KB views of the article for a particular knowledge base & not for all? Please check the attached and advise.
How to enable the source request button on sow
Hi,We have a source request button available on the Hardware Asset workspace in the sc_task table. When we click on that it's navigate to the allocation and purchase order to do the submission. Our requirement is we need to bring it into that button ...
Resolved! Custom Field Visibility Based on Priority Not Working in ServiceNow Workspace
Hello, We have created custom field on incident table, and we need to show that custom field only when priority is high or critical. Which I am able to achieve Successfully using onchange client script which I am using as onload as well, But it's wor...
