I used a Script Include + Reference Qualifier approach:Used GlideRecord on has role table to find all users with ITIL role.Retrieved current user’s department.Returned a custom query using sysIDs IN and department in the Script Include.var refrence_...
I would like to auto populate the 'Channel' field on Incident ticket to Phone if user logged in/creating ticket is part of specific Assignment Group - is this possible?
Need help on to create ACL for The Assigned to field should be writable by current Assignment Group and Global problem management team only on Problem record. And in New state Assigned to field should be writable by everyone.
I have created one MRVS and inside i have created variable application name. But I am unable to validate if add the same application name in diff rows it should display errormsg for on Change. function onChange(control, oldValue, newValue, isLoading...
Hi All , I have a requirement where I have created a custom table which has 3 fields which are of yes/no type and one field which is a reference field as field name = record number and it is referencing to the change request table . I am using this ...
Hi, Incident should not resolved if any task are pending or open. once all the tasks are closed then only Incident can close/Resolved. For example: In an Incident there are 3 tasks are there if 2 tasks are closed and one is open/pending then if i cl...
Hi All, User having a required role for record creation in custom table, but unable to create because the fields are in read only. Only able to create while having admin role.But user able to edit or delete the existing record There is no field leve...
Hey guys, On record producer, when an incident is raised on behalf of an affected user by their manager, or is raised by there manager's manager or any other additional manager to reset password autopulate the descriotion field with caller, affect...
Hello friends,I am creating a catalog item. I want to on the which can be by end user and also I want to show some instructions to the end user. Then I want to give an option . I am not able to find the variable or option instructions. Please help Th...
How to make "Popup & Reason " as visible when Helpful is selected as "YES" in knowledge article. when the user helpful? is selected as "YES"then show the popup Thanks for the feedback to get even better & show theReason.
Hello all,Is the best place to prepare for the ITSM exam the documentation?I've grasped a strong understanding of the baseline functionality and architecture of each domain but I am curious where I can go to better prepare for the Business Cases and ...
I want to know if it is possible in Yukohama - User Profiles to create multiple shadow profiles for a same person, likewise we do for Translated Versions of a Knowledge Article ( A separate object but linked with the same user).Different profiles can...
RITM Variable and Field data:Requested By: Suswara Venkata GoliRequested For: Suswara Venkata GoliShort description: Need EDIT access to the reports in dashboard SAP Security AMS - IBM KHCDescription: Need EDIT access to the reports in dashboard SAP ...
in our email notifications , we would like to redirect the notification Uri link to to employee center portal , when user click on the link it should redirect to portal instead native UI Here is the below code. can someone please assist us. (functi...
Hello, I am looking for a solution to integrate SentienelOne to ServiceNow via API. Actually, we are wondering if anyone use SentinelOne as input tool to populate the CMDB?Thanks