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Why is a Knowledge Article still active after retiring?

mallikabhupathi
Tera Expert

‎10-19-2022 08:38 AM

Hi all, 

 

I have a quick question - why is the KB article still active after changing the state to retired?

 

Thanks,

Mallika

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2 REPLIES 2

GodOfWar
Giga Guru

‎10-19-2022 09:02 AM

Hi,

 

The main reason is you can still reuse a retired article.

 

Mark Helpful if it helps

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Akin1
ServiceNow Employee

‎10-19-2022 10:07 AM

Please see this explanation it may help you Click this link 

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