I'm seeing a couple pause duration fields on the task_sla table, but they don't seem to be populated. I checked the documentation, but haven't found anything yet. Is there something I need to do to get the pause duration to calculate?
I'm looking for a way to have an automatic cache out and empty of the cart when an order guide is opened to eliminate the possibility of old or "unchecked out" items being in the cart when the "checkout" page within the Order Guide is reached.is this...
Hello All, Am new to Servicenow and trying to explore stuff for daily activities. We come across cases where multiple alerts (incidents) trigger for an issue and have to end up creating a parent and linking others to it. While we investigate on the ...
Team, I have tried using a script to split an address email by ("@") and get this in 2 slices using length, but it is not working and I am not sure if I am doing it right. I would like to grab only the username (username@domain.com). Could you please...
Hi all,Did anyone integrate service-now with CDW.cdw mentioned that using cXML Punch-out we can pull down items for Service Catalog from CDW portal.Can anyone help me in understanding this approach.Thanks and Regards,Keerthi
Hello, I have created a new business rule in order to change the parent request state to close when all related RITMs are closed or canceled. Please let me know if the script is ok closeRequest();function closeRequest(){var gr = new GlideRecord...
If the user changes the Assignment group, and the user is a member of the newly selected group, the "Confidential" (field name) remains hidden until the Incident is saved because of an Read ACL which has a lot of condition. Requirement Confidentia...
I have a new instance for a customer however post configuration, testing has been performed on Production to announce Go-Live. I need to reset the ticket number & it should start from 1 again. I have gone thru few articles where it's mentioned to Go ...
We're trying to amend a script that was using the sys id of the domain to determine whether a user from different domains can see various things. This is current and works: var Remote = Class.create(); Remote.prototype = { initialize: function() { },...
Hi Dear community ! I'm facing this error message in my LDAPS log message : any ideas ?Validation failed for CN=Dorothee XXXX,OU=Users,OU=YYYYY,OU=FFF,OU=Corp,DC=ZZZZZ,DC=net - NamingException 194.0.0.0:636 thanks in advance
I would like to clean up some of my CI maintenance forms and I keep coming across a "Category" and "Subcategory" attribute. Does anyone know what these attributes are used for in the CMDB or asset systems? They get filled in with values from the cmdb...
Total count of incident/SRs in system
I have an CSV file which has a field that contains a comma separated list of items. I need to create a record in the target table for each item listed in the comma separated list.For example, a source record may look like this:Field1: HyundaiField2: ...
Hi There, I have a requirement to include a related list on our requested items that displays the assets assigned to the requested_for user. We have a similar relationship already created on our incident table and it works fine; however when recreati...
Hi , I have table and I need to add data into that table from excel sheet. But I am facing issues for reference field? The data for the reference field is not coming from excel to servicenow table. Thanks, Sourav