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Resolved! How to add incident comments from different users via REST api

Hi, allI'm trying to add multiple comments one by one using Table API:  /api/now/table/incident/{incident_id} body: {"comments":"single comment"}The problem is that all the comments are added for admin user. If there is a way to specify a user for in...

Halyna by Giga Contributor
  • 2348 Views
  • 5 replies
  • 3 helpfuls

Custom sla relative duration to start from next day

Hi All, I am trying to achieve a case where the SLA should start from the next business date  (say 23rd May,tomorrow) and should allow a time of atleast 2 business days from tomorrow (i.e 25th May 00 hrs /24th May 11.59 pm). Such that if the planned ...

User Criteria script based on an access group membership

Hello, We have a 2 tables setup 1 called Access Groups and another called Access Group members. I want to have a user criteria script to state, if user is part of this access group, they can see this catalog item. if they are not, then it is not show...

mattrom1 by Giga Expert
  • 1687 Views
  • 4 replies
  • 0 helpfuls

Resolved! How do i revert to default logo on SP?

I chose a custom logo on the branding editor but no longer wish to use it.When i delete the logo it doesn't default back to the ServiceNow logo (which is what i want). I get a simple text replacement that says "Service Portal".I've had a look in dele...

Change notification font color

Hi, As you can see below screenshot, i want to change font color of additional comment in comment SNOW notification.

find_real_file.png
prataprp by Kilo Contributor
  • 2477 Views
  • 8 replies
  • 3 helpfuls

Resolved! String type field vs Choice type field

Hi All, while creating a choice type field or string type field, I felt both the field types display the same way(drop down with respective choice values). Can I know what is the major difference between these two fields? and how are they different f...

pjsnow by Kilo Expert
  • 11887 Views
  • 4 replies
  • 12 helpfuls

what is alternative for gel() in client scripts?

Hi everyone, I need to find alternative of gel() function used in a client script. This is currently being used to call a Javaserver page(i.e., xyz.do) in servicenow. var form_name = 'xyz.do'; var form = gel(form_name); Please let me know if anyone k...

ruhee by Tera Contributor
  • 4779 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to Hide Attachment icon

Hi, if Knowledge Base is IT then only display attachment icon, other wise except IT icon should not visible to any other Knowledge base records...  

chanikya by Tera Guru
  • 6371 Views
  • 11 replies
  • 10 helpfuls