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Resolved! Reset ticket number counter

I have a new instance for a customer however post configuration, testing has been performed on Production to announce Go-Live. I need to reset the ticket number & it should start from 1 again. I have gone thru few articles where it's mentioned to Go ...

SNOW learner by Mega Contributor
  • 2489 Views
  • 2 replies
  • 1 helpfuls

Reference Country Code from a User profile in a script

We're trying to amend a script that was using the sys id of the domain to determine whether a user from different domains can see various things. This is current and works: var Remote = Class.create(); Remote.prototype = { initialize: function() { },...

find_real_file.png

Resolved! LDAP NamingException

Hi Dear community !  I'm facing this error message in my LDAPS log message   : any ideas ?Validation failed for CN=Dorothee XXXX,OU=Users,OU=YYYYY,OU=FFF,OU=Corp,DC=ZZZZZ,DC=net - NamingException 194.0.0.0:636    thanks in advance

rems by Mega Expert
  • 1671 Views
  • 4 replies
  • 0 helpfuls

CMDB category and subcategory

I would like to clean up some of my CI maintenance forms and I keep coming across a "Category" and "Subcategory" attribute. Does anyone know what these attributes are used for in the CMDB or asset systems? They get filled in with values from the cmdb...

epuchals by Kilo Contributor
  • 2500 Views
  • 2 replies
  • 2 helpfuls

Visibility of 'Confidential' field on Incident form

We have a field on Incident form "Confidential" and I have a requirement to control its visibility. This field should be visible, if user CHANGES the Assignment group and he is a member of that group without saving the incident form Please note, we a...

himanshu07 by Tera Contributor
  • 1714 Views
  • 6 replies
  • 0 helpfuls

Transform Map: Insert multiple records from single source record

I have an CSV file which has a field that contains a comma separated list of items. I need to create a record in the target table for each item listed in the comma separated list.For example, a source record may look like this:Field1: HyundaiField2: ...

Lohith by Giga Expert
  • 2038 Views
  • 5 replies
  • 0 helpfuls

Order Guide: Item Variable Assignment

Hi All, I have a reference field in a form named "Requested For" which will be filled. I have other fields like email, manager, department,etc too which wont be visible in the form. But, during catalog task generation, it will be available under "Var...

kutvaram by Tera Expert
  • 1896 Views
  • 3 replies
  • 0 helpfuls

Issue in UI Macro using angular js

I created a UI Macro using angular js where the functionality is working on the form. After submitting the RITM getting error - Uncaught Error: [ng:btstrpd]

Sindhuja10 by Kilo Expert
  • 2472 Views
  • 9 replies
  • 1 helpfuls

Recurring Incidents - How to track them?

We have recently implemented ServiceNow for ITSM and are currently tracking recurring incidents by a manual process.  What are others doing to track recurring incidents systematically within ServiceNow?  Is there any new capability in Kingston or Lon...

Resolved! How to force cancel change?

I need to force cancel a change request, is there any script to it & where to run it?

omkar2 by Giga Contributor
  • 6805 Views
  • 13 replies
  • 2 helpfuls

Can you edit the logout page?

Hi there,   Our client wants to change the logout message on external_logout.do... Instead of saying 'You have successfully logged out', they want; 'Please be aware you have not completely logged out of the system, please logout of all other applicat...

Chuck9 by Tera Expert
  • 4163 Views
  • 4 replies
  • 4 helpfuls

Resolved! Add a comment to an incident via REST API as a different user

Hello, Apologies if this identical question has been asked before, I did some searching for a while before writing this but came up blank. We want to be able to add comments to an incident via the REST API from a third-party system we control. The th...

tommylong by Kilo Explorer
  • 4043 Views
  • 4 replies
  • 2 helpfuls