Resolved! Pop-up window resize
How can the pop-up window opened by hovering the mouse over the reference icon in list views can be resized?
Forum Posts
Resolved! business duration calculation through background script
We have old incidents with business duration values 'zero'. So I wrote a background script to update values. In our business scenario we need to calculate the business duration as time between opened_at and resolved_at instead of closed_at. The probl...
Resolved! template editor and template editor global
We gave a user template editor and template editor global roles. For some reason they can create templates but they are getting limited option on what fields they can edit. Any thought on why they do not have the ability see all the fields?
Resolved! not able to make read only a reference type field
Hi All,I am required to make a field named "Location" as read only on the sc_request form.For which, I have written the UI policy on the form and also the onLoad Client Script , none of which is making the field Read Only.Can you please help me out t...
Editing Hardware & Software Items
We are relatively new to ServiceNow and want to leverage the Service Catalog to order PCs and Software items. I have activated the many out-of-box items as a way to provide a demo to leadership, but we will want to slightly change some of these. ...
Reporting - Include fields from Requested Item and Catalog Task
I need to create some reports which include variables on Requested Item and assignment group in Catalog Task. However, can't seem to find a way to combine these fields togeter. Any idea? I don't have Assignment Group on Requested Item form, only on ...
Managing Change Tasks
I have a Workflow that is used for the creation of Change Requests. The Workflow automatically extracts information from the change form (Implementation Plan and Test Plan fiels) and creates 2 Change Tasks when the Change Request is submitted to Re...
Resolved! Save does not work on Service portal Form Widget
Hi Community,on my Form Widget in Service portal when I try to click Save, it wont work. Could you please help me here and the Form widget I use is out of the box hence their will be nothing wrong with widget i guess. how I have to get that save acti...
Resolved! Adding additional choices to Change Request Status field
One of our IT groups is requesting the addition of 7 more custom Status values on Change Request form. The additional status values would be used in workflow for this group, but may not apply to other groups that use Change Request. My thought h...
Event Management Records Getting deleted automatically
We are getting records from a third party monitoring tool into the event table (em_event). But after few days the records are getting deleted automatically. I can't find any reason as there is no OOTB scheduled job, business rule,etc for doing this.P...
Resolved! Connect Support
Hi,I wanted to learn about the in and out working of connect support, but i didnt find the wiki docs or youtube videos helpful. Can someone please help with indepth documentation ?i am basically want to understand how chat_queue_entry, live_profile,l...
Resolved! Getting currency value and symbol via REST API
I have a currency field on a table called Balance (u_balance). When I get the contents of a table record via the REST, the u_balance field returns a numeric value which is value in USD (our default system currency).For example, when the field conta...
Wait condition in Scheduled Jobs
I have a Scheduled Jobs which running daily for Request (100+) records and assign it to specific group. Is there any way to set interval say 10 seconds to between each and every records.Reason we thought is that Scheduled Jobs runs for 100 records an...
Make single choice on choice list Inactive
On a catalog item I have a question that is a choice list (drop down).It consists of several values that each execute a different path in the workflow.It turns out that 1 of the choices is not ready for production so I want to temporarily hide it or ...
Auto Assign tasks/incidents based on workload and skills
Hello community,I'm searching for some functionality that allows task auto-assignment based on skill and workload of the group members. I've looked into Queue Manager from the Share and it provides great functionality for auto-assigning tasks based o...
