Why is a Knowledge Article still active after retiring?
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10-19-2022 08:38 AM
Hi all,
I have a quick question - why is the KB article still active after changing the state to retired?
Thanks,
Mallika
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10-19-2022 09:02 AM
Hi,
The main reason is you can still reuse a retired article.
Mark Helpful if it helps
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10-19-2022 10:07 AM
Please see this explanation it may help you Click this link