Why is a Knowledge Article still active after retiring?

mallikabhupathi
Tera Expert

Hi all, 

 

I have a quick question - why is the KB article still active after changing the state to retired?

 

Thanks,

Mallika

2 REPLIES 2

GodOfWar
Mega Guru

Hi,

 

The main reason is you can still reuse a retired article.

 

Mark Helpful if it helps

Akin1
ServiceNow Employee
ServiceNow Employee

Please see this explanation it may help you Click this link