Why problem remains active true despite changing the problem to closed ??

Manikantahere
Tera Contributor

What makes problem still in active state despite problem state is closed.

Pls give me your suggestions!!

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Manikantahere 

 

AGLearnNGrow_0-1710236489598.png

 

 

This property might be helpful.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Harish KM
Kilo Patron
Kilo Patron

Hi @Manikantahere this seems to be a known problem, can you verify the override attribute is checked as per below link

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958820

Regards
Harish

even after doing it problem is still in active true!!

Hi @Manikantahere are you setting the problem to closed state or resolved?

Regards
Harish