Why problem remains active true despite changing the problem to closed ??
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‎03-12-2024 02:40 AM
What makes problem still in active state despite problem state is closed.
Pls give me your suggestions!!
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‎03-12-2024 02:41 AM
This property might be helpful.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎03-12-2024 02:55 AM
Hi @Manikantahere this seems to be a known problem, can you verify the override attribute is checked as per below link
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958820
Harish
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‎03-12-2024 03:09 AM
even after doing it problem is still in active true!!

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‎03-12-2024 03:32 AM
Hi @Manikantahere are you setting the problem to closed state or resolved?
Harish