Why problem remains active true despite changing the problem to closed ??

Manikantahere
Tera Contributor

‎03-12-2024 02:40 AM

What makes problem still in active state despite problem state is closed.

Pls give me your suggestions!!

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-12-2024 02:41 AM

Hi @Manikantahere 

 

AGLearnNGrow_0-1710236489598.png

 

 

This property might be helpful.

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Harish KM
Kilo Patron
Kilo Patron

‎03-12-2024 02:55 AM

Hi @Manikantahere this seems to be a known problem, can you verify the override attribute is checked as per below link

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958820

Regards
Harish
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Manikantahere
Tera Contributor
In response to Harish KM

‎03-12-2024 03:09 AM

even after doing it problem is still in active true!!

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Harish KM
Kilo Patron
Kilo Patron
In response to Manikantahere

‎03-12-2024 03:32 AM

Hi @Manikantahere are you setting the problem to closed state or resolved?

Regards
Harish
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