HI All

basha shaik
Tera Contributor

Hi All,

 

'x' person is in the' ABC' group.
but no ticket should go to him

how to ratify this problem 

 

bashashaik_0-1710226459625.png

 

 

Thanks ADV

12 REPLIES 12

shikhatyagi
Kilo Sage

Hi @basha shaik 

 

Use dictionary override to update reference qualifier condition to restrict one user from assigned_to field selection . Use below query.

 

shikhatyagi_0-1710228496946.png

 

 

Please mark my answer as Accepted as Solution & hit Helpful button if it helped you.

 

Thanks,

Shikha

not restrict to field,

Do not go after sending the any ticket or if any user select that particular it's show error 

Hi @basha shaik 

You can create Before Insert/Update BR to abort action if someone select that user name in assigned to.

Please check below BR

shikhatyagi_0-1710230115878.pngshikhatyagi_1-1710230165631.png

Create one system property to give that user sys_id.

shikhatyagi_2-1710230227445.png

Output: If you select that user

shikhatyagi_3-1710230334970.png

 

Please mark my answer as Accepted as Solution & hit Helpful button if it helped you.

 

Thanks,

Shikha

 

Create a before update business rule which condition as user is not x and throw an error message and clear the field value...


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