Will you block the change request creation from Service Request? Why?

[major li]

Hi community, I recently received a request to automatically create normal change after service request submission. 

Technically, it is easy to proceed and not any issue. But what about the process wise? How would you evaluate such request? 

Thank you. 

[Dr Atul G- LNG]

Hi @major li 

If the end result is going to be a Standard Change, then it’s better to create a Standard Change right from the beginning instead of first creating an RITM (Request Item) and then converting it to a Standard Change.

Also, it's important to consider: what value are you adding and how are you saving on license costs in this approach? End users can create requests, but whether it's a Standard Change or a Request, both are ultimately fulfilled by the fulfiller — meaning a license is still required.

I'm not entirely clear on the exact use case you're referring to. If you can provide more details, we can give a better and more targeted suggestion.