I am seeking guidance on how to ensure that Work Notes entered on a parent Incident remain exclusively at the Incident level and are not automatically propagated or synchronized to any associated Incident Tasks. The objective is to preserve the existing Work Notes functionality for tasks while maintaining a strict separation between journal entries at the Incident and Incident Task levels. In other words, Work Notes added to the Incident should not appear on its tasks under any circumstance, and task-level Work Notes behavior should remain unaffected. What configuration or best practice approach is recommended in ServiceNow to achieve this separation?
