Work notes are getting disappear from my incident

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06-16-2023 02:08 AM
Hi,
I'm seeing my work notes details are getting disappear from my Incident once I'm adding a work note the last one is getting disappear.
How I can retrieve the older worknotes?
Is there any table where I can find through the Incident number.
I know 'sys_journal_field' table which captures all the worknotes in ServiceNow. But I'm not getting anything from this.
Is there a way from where I can extend how many worknotes an Incident record can capture ?
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08-09-2024 06:43 AM
Have you checked the property : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0952675?
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08-09-2024 08:04 AM