Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Work notes are getting disappear from my incident

Bijay Kumar Sha
Giga Guru

Hi,

I'm seeing my work notes details are getting disappear from my Incident once I'm adding a work note the last one is getting disappear.

How I can retrieve the older worknotes? 

Is there any table where I can find through the Incident number. 

I know 'sys_journal_field' table which captures all the worknotes in ServiceNow. But I'm not getting anything from this.

Is there a way from where I can extend how many worknotes an Incident record can capture ?

6 REPLIES 6