Work notes is not getting updated in activity log. I can see the entry in sys_journal_field table and also in sys_audit table. But not getting reflected in activity log

[sabinareddy]

Work notes is not getting updated in activity log. I can see the entry in sys_journal_field table and also in sys_audit table. But not getting reflected in activity log

[Mike Patel]

Make sure you have Internal Notes checked by clicking on filter icon next to activity logs

[atherakhtar]

Hi Sabina,

What happens if you switch to UI15 ?

If you see this in UI15 and it is not visible in UI16 raise a hi ticket as this could be some bug in the platform as there are some angular components breaking the form in UI16.

Thanks,

Ather

[tulasi6]

Hi,

We are also facing similar issue. But this is happening with only one CI form. 

When posting work notes through post button it get saved in sys_journal_fields table but doesn't show up in activity log.

Could you please let me know if there is any solution available or provided from ServiceNow. 

Thanks ,

HarshaVardhani

[Akash Kumar7]

Please check this.

hoping this will help.